Customer Service Representative Mandarin Speaking

Exinity; Dubai; On-site; AED 48,000 - 52,000; Full time

Job summary

A financial services company in Dubai seeks a Chinese-speaking Customer Service Representative. The role involves delivering exceptional support to clients in Chinese and English, resolving inquiries, and upselling services. Candidates should have prior customer service experience, strong communication skills, and the ability to multitask in a fast-paced environment. This full-time position offers competitive pay, career advancement, and a supportive team culture. Benefits include a performance-related bonus and medical insurance.

Benefits

Competitive salary and benefits

Training and development opportunities

Supportive and inclusive team culture

Medical insurance for employee and dependents

Qualifications

• Fluency in Chinese and English (spoken and written).
• Previous experience in customer service or similar role.
• Ability to multitask and work in a fast-paced environment.

Responsibilities

• Respond to customer inquiries via phone, email, and chat.
• Provide accurate information regarding products, services, and policies.
• Resolve customer issues promptly and professionally.
• Collaborate with internal teams to ensure customer satisfaction.

Skills

Fluency in Chinese

Fluency in English

Strong communication skills

Soft-selling skills

Interpersonal skills

Problem-solving mindset

Attention to detail

Job description

Reporting to the Team Lead /Senior Customer Service.

We are seeking a proactive and customer-focused Chinese-speaking Customer Service Representative to join our team. The ideal candidate will be responsible for delivering exceptional support to our Chinese English & other native speaking clients (using google translate) resolving inquiries efficiently employing a value-based relationship approach such as upselling & cross-selling and ensuring a positive customer experience. You will work in a team comprising culturally diverse professionals with different skill sets who support each other in delivering impactful results.

Key Responsibilities

• Respond to customer inquiries via phone email and chat in Chinese English & other native speaking clients (using google translate).
• Provide accurate information regarding products services and policies
• Resolve customer issues promptly and professionally
• Maintain detailed records of customer interactions in CRM systems
• Collaborate with internal teams to ensure customer satisfaction
• Identify and elevate priority issues when necessary
• Handle Back-office queries
• Support clients with technical and troubleshooting issues
• Deal with complaints of a varying nature promptly and effectively
• Meet set performance targets including response time, resolution rate and customer satisfaction.
• Upsell and cross sell to clients by adding value‑added services to improve client retention, acquisition & loyalty.

Qualifications

• Fluency in Chinese and English (spoken and written)
• Previous experience in customer service or a similar role and knowledge of the financial market will be considered an advantage.
• Strong communication soft‑selling and interpersonal skills
• Ability to work efficiently under pressure
• Ability to multitask and work in a fast‑paced environment
• Familiarity with CRM systems and support tools is a plus
• Problem‑solving mindset and attention to detail
• Knowledge of any other languages is an advantage

Additional Information

What We Offer

• Competitive salary and benefits
• Training and development opportunities
• Supportive and inclusive team culture
• Career growth within a global organization
• Discretionary performance‑related bonus
• Personalized Flexi benefits
• Global Employee Assistance Program
• Medical insurance for employee and dependents.

What you will love about this role

• Learn (e.g. from each other/from new projects).
• Exchange (e.g. information and best practices in an open‑minded environment).
• Advance (e.g. by developing skills and accepting greater responsibilities/ your career progression and diversification).
• Prosper (e.g. by acquiring skills/ by nurturing a team of x people).

Exinity is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of gender sexual orientation marital or civil partner status genderreassignment race color nationality ethnic or national origin religion or belief disability or age.

Remote Work

No

Employment Type

Full‑time