Soft Services Supervisor jobs in United Arab Emirates

Job Purpose

Support the management staff with coordinating, managing and delivering soft services within the facility

Roles, Responsibilities, Duties

• The scope of work is to include but not restricted to the afore mentioned points.
• To be familiar with the policies and procedures concerning fire, emergency evacuation, accidents, bomb threats, law and order situations and to take appropriate action in order to protect staff, visitors and the premises in any given situation
• To carry out all assigned tasks in accordance and under the guidance of the Service Agreements of the client and Khidmah directives.
• To report for duty punctually wearing the correct uniform and name tag at all times as per the grooming standards.
• To maintain a high standard of personal appearance and hygiene always.
• To maintain a good rapport and working relationship with staff in the Place of Work and all other departments.
• To organize, attend and contribute to all staff meetings
• To fully support the Departmental Training Function
• To respond to any changes in the place of work function as dictated by the business and policies
• To project always a positive and motivated attitude and exercise self-control.
• To provide a courteous and professional service always.
• Ensures that health, hygiene, and safety regulations are applied in the place of work in compliance with Abu Dhabi Occupational Health & Safety, COSHH, Hazard analysis and critical control points HACCP standards and procedures.
• To be fully aware and conversant of any environmental standards within the place of work and responsible to integrate them in the day to day operation.
• To be fully aware and conversant with ISO9001 / 140001policies and procedures and responsible to integrate into the day to day operation where applicable.
• To be capable of lifting 25kg in accordance with the safe lifting procedure avoiding injury or illness.
• To assist in the efficiently of managing the team according to the established concept providing a courteous, professional, and efficient and flexible service at all times
• To have a full working knowledge and capability to supervise, making sure that all services offered by Khidmah are always carried out with the utmost efficiency and courtesy.
• To be entirely cooperative with the different sub departments of the premises of work or any other premises as assigned and perform all duties and tasks when rotated or assigned to the Khidmah standards
• To have a thorough understanding and knowledge of all related services and products
• To be fully conversant with all services, activities, facilities offered by the company
• To assign responsibilities to team members, implementing multi-tasking principles and to check their performance daily.
• To be fully competent in carrying out KPI inspections and Quality Assurance inspections at the place of work in compliance with any and all Service Level Agreements.
• To assist in maintaining and implementation of a flexible employee base, with the right mix of employees.
• To assist in allocating employees over the Division based on established business levels for that day.
• To support staff needs in other Divisions based on the business priorities and anticipated business demands.
• To ensure that the par stocks for all operating equipment, supplies, inventoried items, and to ensure that the place of work is adequately equipped.
• To be always available and on-duty during peak periods
• To perform commencement inspections and Completion handovers established for the Place of Work as assigned.
• To conduct daily pre-shift briefings to Khidmah staff members highlighting any special instructions and information for the day’s work
• To liaise with the Khidmah Head Office for any issues with effective communication and clear concise instruction.
• To ensure proper handling storage, and control of lost and found items as per local rules and regulations
• To keep all keys signed out in a secure manner and return them at the course of duty.
• To have a complete knowledge of all cleaning machines and equipment for operation and maintenance as dictated in operation.
• To monitor operating supplies and reduce spoilage, breakage and wastage.
• To inspect all facilities, furniture and fixtures and report any damages to your Supervisor /Manager
• To monitor hygiene supplies, bathroom amenities and reduce spoilage and wastage
• To ensure that the Place of Work and surrounding area is kept clean and organized at all times.
• To assist in conducting monthly inventory checks on all operating equipment and supplies. To have a complete understanding of the different cleaning products and their economical use
• To work closely with the Engineering Department to ensure that the premises are well maintained and follow the correct reporting procedure for all defects.

Education & Qualification:

• Diploma or bachelor’s degree (preferable) in Facility Management or with relevant specialization
• FM related professional certifications is preferable. E.g., British Institute of Cleaning Science (BICS)
• Excellent knowledge & understanding of Health, Safety, and Environmental regulations and responsibilities.

Knowledge and understanding of, Control of Substances Hazardous to Health COSHH, ISO, HACCP certificate

Experience and Skills:

Competencies

1. Adaptability/Flexibility
2. Communication
3. Dependability
4. Initiative
5. Job Knowledge
6. Managing Performance
7. Problem Solving/Analysis
8. Team Leadership
9. Teamwork
10. Vision and Values

Other Skills

1. Very good level of knowledge in MS Office and Project Management Software.
2. Demonstrate experience in Leading & managing business service teams, including the management work allocation process, performance management, staff development and career planning
3. Excellent knowledge & understanding of Health, Safety and Environmental responsibilities.
4. Sound operational, commercial and financial awareness of the client project contracts.
5. Able to translate client requirements into action plans and implement them.
6. Excellent communication and interpersonal skills, with ability to consult stakeholders at all levels to deliver services.
7. Report writing and updates
8. Excellent relationship management skills with clients, suppliers and ability to network with within FM Industry.

Experience

1. 3-5 years of experience in relevant FM Industry. Background in installation, maintenance, and repair in large commercial premises.
2. Computerized maintenance management system CMMS experience preferred
3. Knowledge of Workplace Health and Safety (WH&S) practices and policies.
4. Experience of safe working practices, risk assessments, method statements, permit-to-work systems, and water treatment management.
5. Ideally experienced in working with residential & commercial /retail properties