Call Center Agent

ALBA CORP; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading automotive company is seeking a Call Center Agent in Dubai to manage outbound calls and engage potential customers. Ideal candidates must possess strong communication skills and thrive in a dynamic, target-driven environment. Key responsibilities include presenting automotive services, booking appointments, and ensuring KPI performance. This full-time, on-site role offers a base salary of AED 3,500/month plus incentives and benefits such as medical insurance and training opportunities.

Benefits

Visa sponsorship

Medical insurance

Ongoing training

Qualifications

• Experience in outbound calling, telesales, or similar roles.
• Familiarity with documentation processes.

Responsibilities

• Make outbound calls to potential customers.
• Present automotive services and book appointments.
• Meet daily and monthly KPIs.

Skills

Strong verbal communication

Objection-handling skills

Fluency in English

Positive attitude

Target-oriented mindset

Tools

CRM tools

Job description

We are looking for a Call Center Agent to join our dynamic team and handle outbound calls for our Automotive division. This role is ideal for someone with excellent communication skills, a persuasive approach, and a target-driven mindset. If you enjoy connecting with people and thrive in a fast-paced environment, we’d love to hear from you.

Key Responsibilities

Outbound Calling & Lead Engagement

• Make outbound calls to potential customers from internal lead databases.

• Present automotive services, offers, and vehicle options in a confident and professional manner.

• Understand client needs and offer relevant vehicle or service solutions.

• Book test drives, service appointments, or showroom visits.

• Maintain accurate logs of conversations, outcomes, and preferences in the CRM.

Performance & Reporting

• Meet daily and monthly KPIs related to calls, lead conversion, and bookings.

• Record all activities in the CRM platform.

• Provide feedback on script performance and lead engagement effectiveness.

Collaboration & Development

• Coordinate with sales and service teams for quality lead handling.

• Attend product and sales training sessions regularly.

• Stay informed about vehicle arrivals, promotions, and service packages.

Requirements

• Experience in outbound calling, telesales, or similar roles (automotive industry preferred).

• Strong verbal communication and objection-handling skills.

• Fluency in English (Arabic is a plus).

• Familiarity with CRM tools and documentation processes.

• Positive attitude, target-oriented mindset, and ability to thrive under pressure.

Compensation & Benefits

• Base salary: AED 3,500/month

• Average monthly incentive: AED 1,500–5,000 based on KPIs

• Benefits include visa sponsorship (for eligible candidates), medical insurance, and ongoing training.

Work Arrangement

• Type: Full-time, on-site

• Location: Dubai, UAE

• Remote or hybrid work is not available. Candidates must be based in or willing to relocate to the UAE.

Why Join Us?

• Join a high-energy team in one of the UAE’s most active industries.

• Access a transparent, performance-based incentive structure.

• Grow through continuous training and development programs.

• Be part of a results-driven company that values communication and teamwork.

If you're ready to contribute to a fast-growing team and build a rewarding career—apply today.