Travel Desk & Admin/Receptionist

Intertec Softwares; Dubai; On-site; AED 120,000 - 150,000; Full time

Job summary

A leading software company in Dubai seeks a proactive Travel Desk Manager to manage travel arrangements and provide administrative support. This role entails coordinating domestic and international travel, negotiating with vendors, and acting as the first point of contact for visitors. The successful candidate should have at least 5 years of experience in a travel desk or receptionist role, with a bachelor's degree preferred. The position requires excellent communication skills and a customer service orientation.

Qualifications

• 5 years of experience in travel desk admin or receptionist role, preferably in IT/ITES industry.
• Knowledge of travel booking tools and expense management systems will be an added advantage.

Responsibilities

• Coordinate domestic and international travel arrangements.
• Negotiate with vendors and travel agencies for bookings.
• Maintain travel-related documentation and ensure compliance.
• Act as the first point of contact for visitors and manage reception.
• Handle incoming calls, emails, and correspondence.
• Support office administration tasks and assist HR/Admin team.

Skills

Strong communication and interpersonal skills

Excellent organizational and multitasking abilities

Vendor coordination and negotiation skills

Problem-solving and quick decision-making

Customer service orientation

Proficiency in MS Office tools

Education

Bachelor’s degree in any discipline

Job description

We are seeking a proactive and detail-oriented professional to manage our Travel Desk and provide administrative/reception support. The role requires excellent coordination skills, customer service orientation, and the ability to handle multiple tasks in a fast-paced IT environment.

Key Responsibilities

Travel Desk

• Coordinate domestic and international travel arrangements (flights, hotels, visas, ground transportation).
• Negotiate with vendors and travel agencies to ensure cost-effective bookings.
• Maintain travel-related documentation (itineraries, expense reports, approvals).
• Ensure compliance with company travel policies.
• Provide support for last‑minute changes, cancellations, or emergencies.

Administration & Reception

• Act as the first point of contact for visitors, vendors, and clients; manage the reception desk professionally.
• Handle incoming calls, emails, and correspondence; redirect as necessary.
• Manage meeting room bookings, visitor passes, and office supplies.
• Support office administration tasks.
• Assist HR/Admin team in onboarding support and employee engagement activities.
• Maintain accurate records and reports for management.

Key Skills & Competencies

• Strong communication and interpersonal skills.
• Excellent organizational and multitasking abilities.
• Vendor coordination and negotiation skills.
• Problem‑solving and quick decision‑making (especially during travel changes).
• Customer service orientation with a professional demeanor.
• Proficiency in MS Office tools (Word, Excel, Outlook).

Qualifications & Experience

• Bachelor’s degree in any discipline (preferably Administration, Commerce, Travel & Tourism).
• 25 years of experience in travel desk admin or receptionist role (experience in IT/ITES industry preferred).
• Knowledge of travel booking tools and expense management systems will be an added advantage.

Required Experience:

Manager