Spa Attendant

Sofitel; Ras Al Khaimah; On-site; AED 25,000 - 60,000; Full time

Job summary

A luxury hospitality venue in Ras al-Khaimah seeks dedicated staff to manage linen services, maintain cleanliness, and assist guests in changing rooms and facilities. Key responsibilities include stocking, cleaning, and ensuring safety in wet areas. The ideal candidate will provide excellent guest service and uphold high standards of cleanliness. This role is vital in ensuring a pleasant experience for all visitors.

Responsibilities

• Stock linen items in showers, wet areas, vanities and storerooms.
• Collect all soiled linen from baskets and floors.
• Deliver linen to laundry keeping a count of linen dropped and collected.
• Maintain cleanliness of basins, lockers, showers and wet areas.
• Ensure locker room lighting and music levels are correctly set and maintained.
• Provide guests with a tour of changing room and facilities.
• Offer fresh towels to changing room guests.
• Maintain and replenish complimentary snacks and beverages.
• Accommodate guest preferences and/or locker changes.
• Prepare lockers with amenities and supplies for arriving guests.
• Ensure guest safety in wet areas by removing standing water and reporting anything unsafe or hazardous.
• Maintain locker room, prep and treatment room cleanliness at all times.
• Monitor and maintain Hammam room temperatures and cleanliness.
• Escort all guests to changing rooms or next appointment.
• Receive and store all professional and retail products.
• Practice portion control as determined by the product houses and Spa Manager.

Job description

Company Description

Sofitel Al Hamra Beach Resort

Job Description

• Stock linen items in showers, wet areas, vanities and storerooms
• Collect all soiled linen from baskets and floors
• Deliver linen to laundry keeping a count of linen dropped and collected
• Maintain cleanliness of basins, lockers, showers and wet areas
• Ensure locker room lighting and music levels are correctly set and maintained
• Provide guests with a tour of changing room and facilities
• Offer fresh towels to changing room guests
• Maintain and replenish complimentary snacks and beverages
• Accommodate guest preferences and/or locker changes
• Prepare lockers with amenities and supplies for arriving guests
• Ensure guest safety in wet areas by removing standing water and reporting anything unsafe or hazardous
• Maintain locker room, prep and treatment room cleanliness at all times, practice a ‘clean as you go’ approach to the work areas
• Monitor and maintain Hammam room temperatures and cleanliness, report all maintenance issues to engineering
• Escort all guests to changing rooms, therapist/receptionist, retail/tea area or to next appointment
• Receive and store all professional and retail products
• Practice portion control as determined by the product houses and Spa Manager