Guest Services Executive Spa - Conrad Abu Dhabi Etihad Towers

Hilton Worldwide, Inc.; Abu Dhabi; On-site; AED 30,000 - 40,000; Full time

Job summary

A global hospitality company is seeking a Spa Receptionist to provide excellent customer service and manage client interactions at its Abu Dhabi location. Responsibilities include greeting clients, handling bookings and payments, and enforcing health and safety regulations. Ideal candidates will have a strong commitment to customer service and attention to detail. Previous spa experience is advantageous. Join a team dedicated to creating exceptional hospitality experiences.

Qualifications

• Committed to delivering a high level of customer service.
• Excellent attention to detail.
• Ability to work in a consistently professional and helpful manner.

Responsibilities

• Assist guests and clients in an appropriate and timely manner.
• Manage customer feedback effectively.
• Ensure compliance with all health and safety regulations.

Skills

Customer service

Attention to detail

Professional demeanor

Job description

Job Description

Job Number: HOT0C6TW

Work Locations: Conrad Abu Dhabi Etihad Towers, Etihad Towers West, Corniche Abu Dhabi

What will I be doing?

As a Spa Receptionist, you are responsible for greeting and assisting clients to deliver an excellent guest and team member experience. You will also manage customer feedback and be an effective sales person. Specifically, you will be responsible for performing the following tasks to the highest standards:

• Assist guests and clients in an appropriate and timely manner
• Manage customer feedback effectively to ensure issues or compliments are escalated to enable long-term improvements in products and services
• Ensure client experience is proficient including bookings, payments, and consultation cards
• Adhere to cash handling procedures
• Interact and communicate effectively with clients, members, team members, guests, and management team
• Upsell with latest departmental incentives
• Report accidents, maintenance issues, or other incidents
• Ensure compliance with all health and safety regulations

What are we looking for?

To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Committed to delivering a high level of customer service

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Excellent attention to detail
• High standards of cleanliness
• Ability to work in a consistently professional and helpful manner
• Previous spa experience or general spa knowledge

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For over a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!