Receptionist jobs in United Arab Emirates

About Us

Premier Inn is a British hotel chain and the UK's largest hotel brand with more than 900 hotels in the UK, Germany, UAE, and Qatar. In the UAE, Premier Inn operates under a strategic partnership between Emirates Group and Whitbread PLC, aiming to expand the brand throughout the region. We make everyday experiences special for millions of customers and offer excellent career opportunities. Currently, we have 11 hotels in the Middle East with plans for new openings. We have received numerous industry awards and aim to add more.

Job Description

Your passion and energy will be essential as you welcome guests and assist with check-in and check-out. Your approachable manner will help manage guest expectations in a busy environment. Attention to detail is crucial, especially in managing payments and data entry for accurate reporting.

Main Responsibilities Include

• Greeting and welcoming guests, visitors, and suppliers, and answering calls warmly and promptly.
• Providing information on promotions, room rates, and local activities.
• Processing payments accurately following cash handling procedures and managing reservations and cancellations.
• Identifying corporate leads and building long-term relationships.
• Promoting online presence and customer feedback.
• Monitoring online guest feedback and exploring improvements.
• Performing general office duties such as correspondence, emails, and filing.
• Maintaining stock of supplies and stationeries.
• Communicating effectively with all departments regarding guest requests and complaints.
• Ensuring guest safety in accordance with safety procedures.

Requirements

Customer-oriented approach, excellent communication skills, attention to detail, flexibility, ability to work under pressure, teamwork, organizational skills, and exceptional customer service.

You must have / be:

• At least one year of experience as a Hotel Receptionist in the Front Office department.
• Knowledge of Opera PMS.
• Arabic language skills (speaking, reading, and writing).

Benefits

We offer a competitive salary, accommodation, transportation, medical insurance including dental, air tickets, and work-life balance hours. We support career growth and development within our company, fostering a culture aligned with our values, emphasizing internal promotion and a supportive environment.

If you are committed, driven, and eager to grow your career, click the "I'm interested" button to join our team!