Program Director jobs in United Arab Emirates

Are you interested in a unique opportunity to help accelerate Amazon’s Prime flywheel while developing your A to Z business understanding? Do you enjoy learning about different Amazon business types and new subsidiaries, and thinking creatively about growing Amazon business while bringing joy to our customers? The MENA Fulfillment By Amazon (FBA) team is seeking a creative and passionate Program Manager to help achieve our vision of providing a world-class fulfillment experience to our Sellers and customers, supporting Amazon’s journey to become the earth’s most customer-centric company. We love to offer our customers unique, world-class experiences, and we invite you to help Amazon make history!

The ideal candidate is enthusiastic about managing challenging, long-term projects across multiple teams and cities. They understand the importance of compelling delivery programs in creating an overall customer (seller and buyer) experience.

Success in this role requires thriving in a fast-paced, ambiguous, and demanding environment. The candidate should be a self-starter with program management knowledge, strong relationship and strategic influencing skills, experience in large-scale change management across functions and geographies, and a relentless pursuit of improvement. Proven results delivery through program management, problem-solving, influencing without authority, prioritization skills, and a passion for customer experience are essential.

• Identify, prioritize, and execute new opportunities to accelerate FBA growth and drive process improvements.
• Develop an understanding of processes, tools, data, and teams involved in FBA operations domestically and internationally.
• Identify gaps or overlaps and initiate high-impact projects based on analysis.
• Establish performance management mechanisms and track potential Sellers interested in pilot initiatives.
• Regularly connect with key stakeholders to review operational and business metrics, and set up processes to meet goals.
• Operate autonomously; handle forecasts and escalations.

• Experience with problem-solving and analytical skills in a business environment.
• Experience in analyzing large datasets and implementing business improvements.
• Ability to manage both tactical and strategic activities in a high-energy environment.
• Strong influencing skills across Amazon’s cross-matrix organization.
• Excellent business judgment, communication skills, and a practical approach to getting things done.
• High attention to detail and ability to manage multiple priorities simultaneously.

• 3+ years of program or project management experience.
• Knowledge of SQL.
• Advanced Microsoft Excel skills, including pivot tables, macros, index/match, VLOOKUP, VBA, data links.
• Exceptional communication skills to present complex information clearly.
• Strong analytical and quantitative skills to justify requirements and initiatives.
• Proven ability to thrive in ambiguity and changing conditions.

• Master's degree in supply chain, business, engineering, finance, or related technical or quantitative field.

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