CX Program Lead – Customer Experience & Improvement

Amazon; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading global e-commerce company is seeking a Program Specialist Customer Experience (CX) to enhance the shopping experience for customers. This role involves defining a CX roadmap, conducting deep analyses, and working with various stakeholders to implement improvements. The ideal candidate will possess strong analytical skills, excellent communication abilities, and experience in e-commerce or consulting. The position is based in Dubai and offers a dynamic environment focused on continuous improvement.

Qualifications

• Experience in e-commerce retail or consulting is preferred.
• Ability to manage multiple workstreams effectively.
• Strong sense of accountability and personal judgment.

Responsibilities

• Identify and implement customer experience improvement opportunities.
• Conduct root cause analysis of CX trends and drive resolutions.
• Report project metrics and track goals for the CX program.

Skills

Analytical skills

Stakeholder influencing

Data-driven decision making

Excellent communication

Project management

Tools

SQL

MS Word

MS Excel

Job description

A leading global e-commerce company is seeking a Program Specialist Customer Experience (CX) to enhance the shopping experience for customers. This role involves defining a CX roadmap, conducting deep analyses, and working with various stakeholders to implement improvements. The ideal candidate will possess strong analytical skills, excellent communication abilities, and experience in e-commerce or consulting. The position is based in Dubai and offers a dynamic environment focused on continuous improvement.