Paint Shop Supervisor jobs in United Arab Emirates
ICT Support Team Lead
Mediclinic Corporate Office Abu Dhabi
Franchise Hotel - Front Desk Shift Leader
InterContinental Hotels Group
IT Supervisor – Rixos Hotels UAE
Rixos Hotels
Retail Lube Supervisor
STAR SERVICES LLC
Discover more opportunities than anywhere else. Find more jobs nowIT Supervisor – Rixos Hotels UAE
AccorHotel
Front Office Supervisor - Hilton Abu Dhabi Yas Island
Hilton Worldwide, Inc.
Franchise Hotel - Security Supervisor
InterContinental Hotels Group
Connect with headhunters to apply for similar jobsSite Supervisor (Oil & Gas)
CDHorizon United Arab Emirates
Room Service Shift Leader - Marriott Al Forsan
Marriott Hotels Resorts
Hotel Cleanliness Supervisor
Le Meridien
Shift Supervisor RM - Operations
STAR SERVICES LLC
Franchise Hotel - Stewarding Supervisor
InterContinental Hotels Group
Materials Planner - Supervisor
Raytheon Technologies
Shift Supervisor (Steel Co.)
STAR SERVICES LLC
Operations Supervisor
Emirates Flight Catering
Preservation Supervisor
STAR SERVICES LLC
IT Supervisor – Rixos Hotels UAE
AccorHotels Middle East
Front Office Supervisor - Hilton Abu Dhabi Yas Island
TALENTMATE
Materials Planner - Supervisor
Raytheon
ICT Support Team Lead
Job summary
A healthcare service provider in Abu Dhabi is seeking an ICT support professional to provide first line support via the service desk and onsite. The ideal candidate will have a Bachelor’s Degree in Computer Science or an equivalent, along with ITIL v3 certification and at least 3 years of experience in an ICT support role. Key responsibilities include resolving technical issues, maintaining service records, and collaborating on projects within a team. This role is crucial for ensuring optimal ICT service delivery.
Qualifications
- At least 3 years' experience in an ICT support service environment.
Responsibilities
- Provide first line support via the MCME ICT service desk.
- Identify and classify requests through diagnostic techniques.
- Maintain service records and their resolution in the IT Service Management tool.
- Lead complicated technical issue resolution.
- Direct unresolved issues to the next level of support personnel.
Skills
Education
Tools
To provide first line support via the MCME ICT service desk or onsite at business unit level to resolve ICT technical problems for users and assign ICT tasks to the team to ensure appropriate distribution of workload
- Identify and classify requests through diagnostic techniques and pertinent questions (Cherwell)
- Determine the best solution based on the issue and details provided by customers
- Direct unresolved issues to the next level of support personnel
- Maintain service records and their resolution in the IT Service Management tool
- Lead complicated technical issue resolution and participate and contribute towards small projects
- Bachelor Degree in Computer Science or ICT equivalent degree from an accredited institution
- Certification in ITIL v3 Foundations
At least 3 years’ experience in an ICT support service environment
- First line hardware and software technical problem solving skills
- ITIL Service Management based skillset for Incident, Change, Problem and Request management
- Customer relationship management
- Verbal and written communication skills in English
- IT service management tool
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.