Front Office Supervisor - Hilton Abu Dhabi Yas Island

TALENTMATE; Abu Dhabi; On-site; AED 120,000 - 200,000; Full time

Job summary

A hotel management company is seeking a Front Office Supervisor to oversee daily operations and ensure guest interactions are handled with excellence. Key responsibilities include supervising reception activities, training team members, and advising on special accommodations. The ideal candidate should possess a customer-focused background, good communication skills, and a commitment to high standards in service. This position offers a full-time schedule in Abu Dhabi, where you will contribute to a leading hotel brand's operations and guest experiences.

Responsibilities

• Supervise reception operations smoothly.
• Assist team in handling guest requests.
• Keep Front Office Manager informed on guest feedback.
• Demonstrate high customer service levels.
• Advise staff on special events or VIP guests.
• Understand hotel room types and pricing.
• Monitor Front Office Team performance.
• Use up-selling techniques to promote services.
• Ensure team members are knowledgeable.
• Exhibit positive leadership habits.
• Comply with fire and health regulations.
• Adhere to brand standards.
• Support other departments as needed.

Skills

Customer Focused Experience

Desire to progress in hospitality

Positive attitude

Good communication skills

Commitment to customer service

Grooming standards

Teamwork ability

IT proficiency

Job description

Job Description

A Front Office Supervisor assists in managing daily front‑office operations and works with customers and guests as part of a project used to demonstrate capabilities required in the hotel management sector.

What will I be doing?

As a Front Office Supervisor, you will assist in managing daily front‑office operations and work with customers and guests. You will be responsible for managing the first impressions of our guests and must perform the following tasks to the highest standards.

Responsibilities

• Supervise the efficient operations of reception including check‑in/out procedures
• Support team members in handling guest requests and inquiries to ensure a positive outcome is achieved
• Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from guests and/or other departments
• Demonstrate a high level of customer service at all times
• Advise the team of any special events or VIP guests in the hotel for events or for general accommodations
• Understand thoroughly all hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
• Monitor the appearance, standards and performance of the Front Office Team with an emphasis on training and teamwork
• Maximize room occupancy and use up‑selling techniques to promote hotel services and facilities
• Ensure team members have current knowledge of all room categories, room rates, packages, promotions, local area and other general product knowledge necessary to perform their duties
• Demonstrate positive leadership characteristics, which inspire team members to exceed standards
• Act in accordance with fire, health and safety regulations and follow the correct procedures when required
• Act in accordance with policies and procedures when working with front‑of‑house equipment and property management systems
• Follow and adhere to company brand standards
• Assist other departments wherever necessary and maintain good working relationships with team members

What are we looking for?

Skills

• Previous experience in a customer‑focused industry
• Desire to progress within the hospitality industry
• Positive attitude and good communication skills
• Commitment to delivering a high level of customer service
• Excellent grooming standards
• Ability to work on your own and as part of a team
• Competent level of IT proficiency

Advantageous capabilities

• Previous supervisory experience
• Previous experience in the hotel industry

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full‑service hotels and resorts to extended‑stay suites and mid‑priced hotels. For over a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.

Work Locations

Hilton Abu Dhabi Yas Island

Schedule

Full‑time

Brand

Hilton Hotels & Resorts

Job Details

Role Level: Mid‑Level. Work Type: Full‑time. Country: United Arab Emirates. City: Abu Dhabi. Company Website: http://stories.hilton.com. Job Function: Others. Company Industry: Hospitality.