Housekeeping Shift Leader

JW Marriott; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury 5-star hotel in Dubai is seeking a dedicated team member to supervise room attendants and ensure exceptional cleanliness and service standards. The role involves conducting departmental procedures, training staff, and ensuring that guest requests are handled promptly. Candidates should possess strong leadership and time management skills and have a passion for providing excellent customer service. Join a prestigious hotel brand and enjoy competitive benefits and career opportunities.

Benefits

Competitive salary

Accommodation and meals on duty

World-class training and development

Medical and life insurance

Discounts for friends and family

Qualifications

• Experience in a hospitality role preferred.
• Ability to lead and manage a team effectively.
• Strong organizational and multitasking skills.
• Ability to handle guest complaints with professionalism.

Responsibilities

• Conduct opening and closing procedures for the department.
• Supervise room attendants and ensure standards are met.
• Coordinate training and orientation for new staff.
• Ensure all requests from guests are fulfilled promptly.
• Maintain cleanliness and organization in service areas.

Skills

Team leadership

Attention to detail

Customer service

Time management

Communication

Job description

START YOUR JOURNEY WITH US - JW Marriott Marquis Hotel Dubai welcomes you to the heart of the city's lively downtown district with modern luxury and award‑winning service. Soaring above Sheikh Zayed Road, our bustling and dynamic 5‑star hotel is one of the tallest in the world, consisting of two towers with 1608 rooms and boasts awe‑inspiring views of the water and Dubai cityscape. Enjoy a swim in the outdoor pool or a workout in the fitness center before easing tired muscles with a massage at Saray Spa. Sample the flavors of the world at our 10 restaurants and lounges, which offer Japanese, Italian, Indian and Thai cuisine. For those planning an event in downtown Dubai, UAE our hotel offers 80,000 square feet of adaptable space, including a striking ballroom and outdoor venues. Explore the Dubai Mall, Burj Khalifa and Dubai Opera which are all minutes away.

Love What You Do Even More

At JW Marriott®, treating guests exceptionally starts with the way we treat our associates. Because we believe it takes people who genuinely love what they do to create a truly extraordinary experience.

Benefits & Opportunities

• Competitive salary
• Accommodation, meals on duty, transportation
• World‑class training and development, including leadership development
• Recognition programs
• Discounted accommodation in over 8,000 hotels worldwide
• Discounted food & drink in all our restaurants and bars
• Discounts for friends and family
• Unlimited career opportunities (internationally and locally)
• Medical and life insurance
• Amazing support to ensure you have all the tools you require to complete your day‑to‑day tasks

Responsibilities

• Conduct departmental opening up / closing down procedures according to shift allocation.
• Systematically check all bedrooms (departures, stay overs, vacant rooms) to ensure they have been cleaned and serviced to brand standards.
• Supervise the work of room attendants, providing assistance and support and taking corrective measures should the standard of work deviate from the Hotel standards.
• Regularly hand back ready rooms to reception to ensure that no guests are waiting for rooms.
• Inform the office Co‑ordinator of any discrepancies, extra departures, extended stays or vice‑versa.
• Ensure any V.I.P or special requirements are provided and are ready for guests on arrival.
• Carry out the day briefing and the 15‑minute training with all the room attendants and HK associates.
• Coordinate training and orientation of team members, maintain training records and assist in measuring Hotel standards.
• Report and follow up on all maintenance requests on a daily basis.
• Ensure that occupied rooms are serviced no later than 15:00 hours.
• Follow the Do Not Disturb policy and procedures.
• Conduct the correct hand‑over procedure for each shift.
• Assist in inventories.
• Attend or hold training sessions when required.
• Hold team meetings and produce an action plan for the director of services and ensure these are followed up.
• Carry out your teams 1‑to‑1 meetings and staff appraisals.
• Assist in building and maintaining an efficient team of staff by taking an active interest in their welfare, health, safety training and development.
• Assist in maintaining discipline within the department.
• Ensure all departmental practices and procedures are implemented confidently and assist in the necessary modification of any as requested.
• Supervise the deep cleaning of bedrooms, changing of shower curtains, etc.
• Ensure all requests from guests are carried out.
• On completion of the shift ensure that all service rooms are locked, clean and tidy and that corridors are clean and tidy.
• Ensure all trolleys are tidy at the end of the day and that the worksheets for staff have been signed.
• Maintain a smooth working relationship with associates of other departments.
• Ensure that all room attendants hand over all lost property as soon as it is found and that it is recorded according to the hotel standard.
• Be fully conversant with standard cleaning procedures and the correct usage and dosage of each cleaning chemical.
• Be aware of and adhere to Health and Safety regulations and ensure these are complied with at all times.
• Report to the office co‑ordinator any maintenance faults or hazards in public area, corridor or equipment immediately.
• Report to the office co‑ordinator any damaged fixtures and fittings that need replacements.
• Ensure all department equipment, service rooms and store cupboards are maintained at the required standard and are left clean, tidy and locked at the end of each shift.
• Follow the correct procedure for the storage and recording of lost property.
• Be aware of all current company and departmental policies and procedures, ensuring that these are adhered to at all times.
• Attend all statutory training, job training sessions and communication meetings.
• Attend meetings and training sessions/courses that may be beneficial to the department on request from the director of services.
• Be aware of and carry out all hotel security duties.
• Report any suspicious persons or packages immediately to the duty manager.
• Be aware of Health, Safety and Hygiene regulations at work.
• Take correct action in the event of a fire, demonstrate a working knowledge of fire prevention and ensure that staff follow the hotel evacuation procedures on hearing the alarm.
• Maintain a cheerful and polite attitude to our guests and colleagues at all times and use the guest’s name if known.
• Ensure any guest complaints are investigated and rectified to the guest’s satisfaction immediately. Serious complaints should be referred to the director of services.
• Co‑operate and communicate with associates, supervisors and management to ensure effective teamwork and high morale.
• Familiarize yourself with departmental service performance & product standards and be able to demonstrate their application consistently.
• Have a good knowledge of all hotel facilities and be able to answer guest questions in a quick, polite and helpful manner.
• Follow all procedures set up for the protection of the environment within the hotel and grounds.
• Carry out any other reasonable task as requested (e.g., checking public areas).

In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people‑first culture. We are committed to non‑discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.