Boutique Supervisor

Richemont; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A luxury fashion brand in Dubai seeks a Boutique Supervisor to drive sales performance and enhance client experiences. The ideal candidate will inspire and develop a dedicated team, strategize client relationship-building efforts, and manage store operations effectively. The role requires strong leadership and the ability to collaborate with corporate partners, ensuring both sales targets and quality client experiences are met.

Qualifications

• Strong leadership skills with an entrepreneurial spirit.
• Ability to collaborate effectively with internal and external partners.
• Strategic thinker with problem-solving abilities.

Responsibilities

• Lead the sales team to achieve sales objectives.
• Ensure memorable client experiences in-store.
• Drive proactive client relationship-building strategies.
• Liaise with corporate departments and manage operations.

Skills

Sales Leadership

Client Relationship Management

Business Development

Team Motivation

Job description

Reference code: JR122400

Since 1964, Alaïa is a Parisian Fashion Maison, with a Couture soul and a timeless sense of beauty. Azzedine Alaïa, a legendary master of cut, changed the look of fashion in the 80’s with his sculptural silhouettes. Today, the Belgian Creative Director Pieter Mulier, perpetuates his quest of perfection and modernity, sharing the same technical skills and passion for arts. Shape driven creations and iconic knits are sculpted on the body, crafting unique interpretations of the free beauty of women.

Acting as an ambassador of Alaia, the Boutique Supervisor is responsible for inspiring and developing the store team to successfully reach quantitative and qualitative targets. The Boutique Supervisor is a strong leader, with an entrepreneurial spirit, who is able to collaborate with business partners (internal and external) to drive all business initiatives, gain support and cooperation to drive the business forward. He/She is a strategic thinker who is able to provide action plan recommendations, make decisions and solve problems.

Sales Performance

• Deepen the relationship with our clients to achieve sales plan and drive lifetime loyalty
• Identify business opportunities and implement actions to consistently achieve or exceed monthly and annual store sales plan
• Direct sales team to drive client development activity and cultivate new and existing clients
• Demonstrate sales leadership by playing an active role on the sales floor and managing clients' relationships personally
• Manage and motivate the team to drive business through key product pillars
• Implement a business development action plan, based on the building of a solid network of corporate partners and business bringers

Client Experience

• Elevate the in-store experience by consistently delivering memorable moments
• Ensure continuous guest experience management presence on the sales floor, coaching the team according to the Alaia selling ceremony
• Optimize hospitality and store amenities to create unique experiences
• Take action to improve client service – before, during and after sales

CRM & Clientele

• Responsible for driving the instore focus from walk-in in customer business to proactive outreach and meaningful client relationship building. Build store’s client development strategy and support team in development of their own client development strategies
• Monitor the luxury fashion local market performance, including product, price, and competitors' activities and make suggestions to improve and enhance store performance

Operations

• Act as the boutique liaison with Corporate Departments and Richemont Shared Services as needed
• Act as Finance liaison in relation to regional vendor/invoicing management (PO/MIGO management) as well as any reports on boutique activity needed as per local regulations
• Propose and develop streamlined and cost-effective external vendor relationships
• Consolidate and elevate new/recurring IT challenges
• Manage the Back of House operations (including Stockroom and Repairs) and all related policies and processes such as deliveries (potentially overnight), transfers, inventory, etc.