A global technology company in Dubai is looking for a Customer Support Manager to oversee service delivery and drive growth in support services. The ideal candidate will possess a bachelor's degree and extensive experience in customer support, particularly in technical environments. Strong communication skills, stakeholder management, and problem-solving abilities are essential. This role requires travel of at least 50% of the time and adherence to security vetting checks.
Qualifications
Strong analytical skills to assess customer needs.
Ability to engage with customers to identify upsell opportunities.
Experience managing subcontractor deliverables.
Responsabilités
Act as the customer advocate providing a single point of contact.
Drive services growth by promoting support services.
Ensure service delivery and SLA compliance.
Connaissances
Excellent communication skills in English
Level 2 Technical Support Operations
Effective stakeholder management
Problem-solving and conflict resolution
Formation
Bachelor's degree in business or technical field
Higher technical qualification plus 5 years experience
10 years experience in customer-interfacing role
Description du poste
A global technology company in Dubai is looking for a Customer Support Manager to oversee service delivery and drive growth in support services. The ideal candidate will possess a bachelor's degree and extensive experience in customer support, particularly in technical environments. Strong communication skills, stakeholder management, and problem-solving abilities are essential. This role requires travel of at least 50% of the time and adherence to security vetting checks.
* Le salaire de référence se base sur les salaires cibles des leaders du marché dans leurs secteurs correspondants. Il vise à servir de guide pour aider les membres Premium à évaluer les postes vacants et contribuer aux négociations salariales. Le salaire de référence n’est pas fourni directement par l’entreprise et peut pourrait être beaucoup plus élevé ou plus bas.