Major Account Manager jobs in United Arab Emirates

• Solicit new and existing accounts to meet/exceed revenue goals through telephone solicitation outside sales calls site inspections and written communication
• Meet or exceed personal sales solicitation call goals based on number of daily appointments set by the Line Manager covering existing and prospective accounts
• Responsible for administration of all support services including but not limited to responding to emails and correspondence input and maintenance of databases
• Maintains a high profile within trade and professional associates dealing with their market area/segment(s)
• Interacts with individuals outside the hotel within their sales area including but not limited to clients local hotel associations and other members of the local community
• Solicit corporate consortia and leisure accounts directly and jointly with others through the preparation execution and completion of Action Plans
• Implements all Sales Action Plans related to their sales area as outlined in the Revenue/Business Plan
• Within established parameters quote and negotiate prices with customer representatives confirming reservations by letter and drawing up contracts; sign for the hotel and obtain customer signature to close the transaction
• Upon contracting accounts this position will be responsible for ongoing account management with contracted accounts and setting of production targets on a quarterly basis
• Achieve established room night and revenue goals as outlined in the agreed upon incentive and annual business plan
• When appropriate and with agreement with the DOSM to attend major travel functions (trade shows associations) that deal specifically with their marketing responsibility
• Plans sales trips under the direct approval of the DOS to major marketing areas calling on accounts within their specific marketing area
• As directed compile and input market intelligence information to the Sales Information Management system
• Develop and maintain knowledge of market trends competition and customers
• Actively promote and produce sales leads for other sister hotels and for in house sales staff
• Provides feedback to the DOS/DOSM/DOR on changing conditions including trends in the competition as a result of direct solicitation telephone and direct mail in their market areas.
• Arrange FAM and Site inspection trips to hotels by major clients and accompanies clients
• Meets deadlines for assigned tasks
• Establishes and maintain files on major active accounts within their marketing area/segment(s)
• Establishes and maintains effective employee relations
• Performs related duties and special projects as assigned
• Maintains punctuality and good timekeeping and appearance
• Trains and develops sales executives and sales coordinator and staff reporting to them in designated sales and marketing areas
• Preparation and completion of timesheets Rotas holiday schedules in line with business needs as and when required
• Preparation and completion of Purchase Orders as and when required
• Undertake and complete any special projects tasks or other reasonable request by your department head and/or Hotel Management
• Prepare correspondence to customers internal booking reports and file maintenance
• Participate in revenue meetings pre-convention meetings training and other sales-related meetings as required
• Work with other departments within the hotel to provide quality service to customers
• Attend local trade shows community events and industry meetings

• Bachelors Degree preferred.
• High School Diploma or equivalent required
• Minimum two years experience in hotel sales essential with Middle East experience preferred
• Ability to multitask work in a fast paced environment and have a high level attention to detail
• Strong verbal and written communication skills in English. Other languages especially Arabic preferred
• Maintain positive and productive working relationships with other employees and departments.
• Ability to communicate customer needs and resolve complaints independently
• Ability to establish and master goals
• Ability to work independently and to partner with others to promote an environment of teamwork
• Thorough knowledge of federal state and local laws governing equal employment opportunity and civil rights occupational safety and health wage and hour issues and labor relations.

No

Full-time