IT Support Specialist

MENA Recruit; United Arab Emirates; On-site; AED 120,000 - 200,000; Full time

Job summary

A recruitment agency in the United Arab Emirates is seeking an IT Support Specialist for a fixed-term role. The position requires immediate availability on-site and involves providing 2nd line support within a professional services environment. Candidates should have at least three years of relevant experience, along with 5+ GCSEs including Maths and English. Knowledge of ITIL Foundation, Citrix, and DMS - NetDocuments is desirable. The compensation ranges from AED22K to AED28K per month for this three-month contract.

Qualifications

• At least three years of experience in Second Line/Desktop Support.
• Must hold 5+ GCSEs including Maths and English (grades A-C).
• Desirable: ITIL Foundation certification.
• Desirable: Familiarity with Citrix.
• Desirable: Knowledge of DMS - NetDocuments.

Responsibilities

• Provide 2nd line IT support to users.
• Troubleshoot hardware and software issues.
• Ensure user satisfaction with IT services.

Skills

Second Line Support experience

GCSEs including Maths and English

ITIL Foundation

Citrix knowledge

DMS - NetDocuments knowledge

Job description

Job Position

IT Support Specialist

Company

Mena Recruit

Role Type

2nd line support

Compensation

Salary AED22K - 28K per month

Contract

3 month fixed term contract

Availability

Must be on the ground and available immediately.

Skills & Experience

• Second Line / Desktop Support experience of at least three years, at a professional services company
• 5+ GCSEs to include Maths and English (grades A-C)
• ITIL Foundation (desirable, but not required)
• Citrix knowledge (desirable, but not required)
• DMS - NetDocuments knowledge (desirable, but not required)