IT Support Specialist

Estemarat Group; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading technology firm in Dubai is seeking a skilled IT Support Specialist to provide technical support and ensure smooth IT operations. Ideal candidates will possess strong knowledge of various operating systems, proficiency in troubleshooting, and have at least 2-5 years of IT support experience. Responsibilities include maintaining IT equipment, assisting users with system access, and documenting IT issues. This position offers competitive salary, health insurance, and career growth opportunities.

Benefits

Competitive salary package

Health insurance and annual leave

Career growth opportunities

Training and certification support

Qualifications

• Minimum 2-5 years of experience in IT support, helpdesk or system administration.
• Fluency in English is required.

Responsibilities

• Provide technical support to employees for hardware, software, and network-related issues.
• Install, configure, and maintain computer systems, printers, and other IT equipment.
• Troubleshoot and resolve system errors, connectivity problems, and application issues.
• Assist in setting up user accounts, email configurations, and system access.
• Monitor IT infrastructure and ensure system security and data protection.
• Perform regular software updates, backups, and system maintenance.
• Collaborate with external vendors and service providers for IT-related solutions.
• Document IT issues, solutions, and best practices for internal reference.
• Provide training and guidance to employees on IT policies and software usage.
• Support IT projects and assist in system upgrades and deployments.

Skills

Strong knowledge of Windows, macOS, and Linux operating systems

Familiarity with networking concepts (LAN/WAN, VPN, firewalls, routers)

Proficiency in troubleshooting IT hardware, software, and peripherals

Experience with Microsoft Office 365, Active Directory and cloud services

Strong problem-solving skills and attention to detail

Ability to communicate technical issues to non-technical users

Education

Bachelor's degree in Information Technology, Computer Science or a related field

Tools

CompTIA A

Microsoft Certified (MCSA/MCP)

Cisco CCNA or equivalent

Job description

We are looking for a skilled and customerfocused IT Support Specialist to join our team in Dubai. The ideal candidate will be responsible for providing technical support troubleshooting hardware and software issues and ensuring the smooth operation of IT systems within the organization.

Key Responsibilities

• Provide technical support to employees for hardware, software, and network-related issues.
• Install, configure, and maintain computer systems, printers, and other IT equipment.
• Troubleshoot and resolve system errors, connectivity problems, and application issues.
• Assist in setting up user accounts, email configurations, and system access.
• Monitor IT infrastructure and ensure system security and data protection.
• Perform regular software updates, backups, and system maintenance.
• Collaborate with external vendors and service providers for IT-related solutions.
• Document IT issues, solutions, and best practices for internal reference.
• Provide training and guidance to employees on IT policies and software usage.
• Support IT projects and assist in system upgrades and deployments.

Requirements

• Education: Bachelors degree in Information Technology, Computer Science or a related field.
• Experience: Minimum 25 years of experience in IT support, helpdesk or system administration.
• Skills:
  • Strong knowledge of Windows, macOS, and Linux operating systems.
  • Familiarity with networking concepts (LAN/WAN, VPN, firewalls, routers).
  • Proficiency in troubleshooting IT hardware, software, and peripherals.
  • Experience with Microsoft Office 365, Active Directory and cloud services.
  • Strong problem-solving skills and attention to detail.
  • Ability to communicate technical issues to nontechnical users.
• Certifications (Preferred): CompTIA A, Microsoft Certified (MCSA/MCP), Cisco CCNA or equivalent.
• Language: Fluency in English is required.

Benefits

• Competitive salary package.
• Health insurance and annual leave.
• Career growth opportunities.
• Training and certification support.