Application Support Specialist

Atribs Metscon; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A dynamic tech company in Dubai is seeking an experienced IT professional with a solid banking background and extensive application production support skills. Candidates should have over 5 years of relevant experience, particularly with TCS BaNCS application and ITIL framework. Strong technical knowledge including shell scripting, Jboss, and Oracle is essential. The role requires accommodating critical issues and extended working hours during incidents. Excellent communication skills are a must for this position.

Qualifications

• 5+ years of experience in a relevant Technical position.
• Experience in Application production support within the ITIL Framework.
• Able to handle pressure and support critical production issues.

Skills

Application trouble shooting

Configuration and maintenance

Performance tuning

Proactive monitoring

Incident resolution

Shell scripting

Oracle

Jboss

Spring

Hibernate

Windows

Unix

Education

IT based degree or equivalent work experience

Relevant Certification

Job description

Specifications

Description of Knowledge / Skill etc.

Desirable or Essential

A. Education

• General
• Professional
• IT based degree, university degree, or equivalent work experience required.
• Relevant Certification

Essential

Preferred

B. Experiences

(Years & Type)

Industry

• 5+ years of experience at a relevant Technical position in large organizations
• Banking background

Essential

Preferred

C. Knowledge & Skills

• Technical
• Experience in Application production support within the ITIL Framework.
• Excellent knowledge and hands on experience in
  • Application trouble shooting, configuration and maintenance.
  • Application performance tuning and optimization
  • Resolution of tickets with quality and within SLA
  • Proactive monitoring and incidents analysis
  • Experience in Work flow maintenance and Configuration.

Essential

• Knowledge of TCS BaNCS application, backend and front END
• Understands SWIFT & local payment settlement
• Has knowledge of shell scripting, Jboss, Oracle, spring, hibernate, programming Language.
• Hands on experienced on windows & unix
• Able to handle pressure & support critical production issues
• Willing to work extended hours during critical incidents & schedule weekend deployments.
• Acknowledging and acting on command center Calls(24x7)

Essential

D. Behavioral Competencies

• Thinking Related
• Communication
• Continuous Improvement mindset.
• Excellent communication skills (verbal,