Application Support Specialist - TCS BaNCs

Atribs Metscon Group; Dubai; On-site; AED 220,000 - 331,000; Full time

Job summary

A leading IT services provider in Dubai seeks an experienced IT professional with a Bachelor's in Computer Science and at least 5 years of relevant experience. The candidate should possess skills in application troubleshooting, configuration, and proactive monitoring within an ITIL framework. The role requires handling critical production issues and a willingness to work extended hours during incidents. Candidates with knowledge of TCS BaNCS application and shell scripting are preferred.

Qualifications

• 5 years of experience at a relevant Technical position in large organizations.
• Experience in Application production support within the ITIL Framework.
• Able to handle pressure and support critical production issues.

Responsibilities

• Experience in troubleshooting, configuration and maintenance of applications.
• Resolution of tickets with quality and within SLA.
• Willing to work extended hours during critical incidents.

Skills

Application troubleshooting

Configuration and maintenance

Application performance tuning

Proactive monitoring

Shell scripting

Java

Oracle

Spring

Hibernate

Education

Bachelor's of Computer Science

Relevant Industry Standard Certification

Job description

Person Specifications

Specifications

Description of Knowledge / Skill etc.

Desirable or Essential

A. Education

• General
• Professional
• IT based degree university degree or equivalent work experience required.
• Relevant Certification

Essential

Preferred

B. Experiences

• (Years & Type)
• Industry
• 5 years of experience at a relevant Technical position in large organizations
• Banking background

Essential

Preferred

C. Knowledge & Skills

• Experience in Application production support within the ITIL Framework.
• Excellent knowledge and hands on experience in
  • Application trouble shooting, configuration and maintenance.
  • Application performance tuning and optimization.
  • Resolution of tickets with quality and within SLA.
  • Proactive monitoring and incidents analysis.
  • Experience in Work flow maintenance and Configuration.
• Knowledge of TCS BaNCS application backend and front END.
• Understands SWIFT & local payment settlement.
• Has knowledge of shell scripting, Jboss, Oracle, spring, hibernate programming Language.
• Hands on experience on windows & unix.
• Able to handle pressure & support critical production issues.
• Willing to work extended hours during critical incidents & schedule weekend deployments.
• Acknowledging and acting on command center Calls(24x7).

D. Behavioral Competencies

• Thinking Related
• Communication
• Continuous Improvement mindset.
• Excellent communication skills (verbal written and presentation).

E. Education

• Bachelors of Computer Science or Equivalent
• Relevant Industry Standard Certification.

Essential

Preferred

Required Experience:

Unclear Seniority