It Support Specialist jobs in United Kingdom

JD Logistics, a subsidiary of JD.com, is one of the largest and most advanced supply chain and logistics companies in the world. With a mission to “drive innovation and efficiency in global logistics,” we offer integrated solutions covering warehousing, transportation, and technology-driven supply chain services.

As part of our continued expansion in the Middle East, we are seeking a highly skilled IT Specialist to support our Dubai operations and ensure seamless technology infrastructure across our logistics network.

Key Responsibilities

• Provide technical support for hardware, software, and network systems across warehouse and office environments.
• Monitor and maintain computer systems, servers, and IT equipment ensuring high availability and performance.
• Manage IT infrastructure, including LAN/WAN networks, firewalls, and VPN configurations.
• Install and configure operating systems, applications, and devices for employees and warehouse operations.
• Troubleshoot and resolve technical issues in a timely and professional manner.
• Support the deployment and maintenance of warehouse management systems (WMS), ERP, and other business-critical applications.
• Collaborate with global IT teams to implement JD Group’s cybersecurity protocols and IT standards.
• Maintain IT asset inventory and ensure compliance with company policies.
• Provide user training and technical guidance for new technologies.
• Assist with IT projects, upgrades, and rollouts as part of JD Logistics’ digital transformation initiatives.

Qualification & Experience:

• Bachelor’s degree in Information Technology, Computer Science, or related field.
• Certifications such as CompTIA A+, Network+, Microsoft Certified IT Professional (MCITP), or Cisco CCNA are preferred.
• Minimum 3–5 years of IT support experience in a fast-paced logistics, supply chain, or similar environment.
• Proven experience with warehouse IT systems and equipment is highly desirable.
• Proficiency in troubleshooting hardware (servers, PCs, barcode scanners, printers) and software issues.
• Familiarity with WMS, ERP systems (SAP, Oracle), and cloud technologies is a plus.
• Understanding of cybersecurity principles and best practices.
• Proficiency in English (Mandarin/Arabic is a plus).