IT Support Specialist: Hands-On Tech & Network Care

Segula Technologies; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A technology solutions provider in Dubai is looking for an IT Support Specialist. The role involves providing technical assistance, troubleshooting hardware, software and network issues, and ensuring all users receive effective support. The ideal candidate will have a Bachelor's degree in IT, 5-8 years of experience in a corporate environment, and certifications like CompTIA A and Microsoft Certified. The position is full-time and does not allow for remote work.

Qualifications

• 5-8 years of experience in IT support.
• Strong knowledge of computer hardware and operating systems.
• Good understanding of networking fundamentals.
• Excellent communication and customer service skills.

Responsibilities

• Provide first-level technical support for hardware and software issues.
• Install, configure, and maintain IT equipment.
• Monitor network performance and troubleshoot connectivity issues.
• Conduct basic IT induction for new employees.

Skills

Technical troubleshooting

Customer service

Problem-solving

Time management

Attention to detail

Education

Bachelor's degree in IT or related field

Tools

Windows

macOS

Microsoft 365

Active Directory

Job description

A technology solutions provider in Dubai is looking for an IT Support Specialist. The role involves providing technical assistance, troubleshooting hardware, software and network issues, and ensuring all users receive effective support. The ideal candidate will have a Bachelor's degree in IT, 5-8 years of experience in a corporate environment, and certifications like CompTIA A and Microsoft Certified. The position is full-time and does not allow for remote work.