IT Support Specialist

MBR Partners; Dubai; On-site; AED 111,600 - 167,400; Full time

Job summary

A leading technology company in Dubai is looking for an IT Support Specialist to provide hands-on support across Linux and macOS systems. You will troubleshoot complex OS, network, and application issues while assisting users at different technical levels. Ideal candidates will possess strong problem-solving skills, a solid understanding of networking fundamentals, and the ability to manage user onboarding and off-boarding processes. This role offers an innovative environment focused on next-generation networking software.

Qualifications

• Deep proficiency with Linux and solid Windows knowledge.
• Ability to diagnose complex issues at OS, network and application level.
• Experience assisting both technical and non-technical users.

Responsibilities

• Provide first-line and escalated support for Linux and macOS systems.
• Troubleshoot network issues including TCP/IP and DHCP.
• Document procedures and create knowledge base articles.

Skills

Linux proficiency

Networking fundamentals

Windows knowledge

Problem-solving skills

Tools

YouTrack

Jira

VPN technologies

Job description

Overview

Our client is building the next-generation Network Operating System (NOS) and Management Suite (NMS) for datacentre and telecom-grade switches and routers. Our mission: create the first world-class networking software platform to emerge from MENAT, backed by one of the world’s largest and most recognised ODMs. This is a greenfield project — no legacy baggage, full freedom to innovate. They are not just building another NOS — They are rethinking how network operating systems should work in an AI-driven world to scale across modern data centres, cloud fabrics, and telco backbones.

We are looking for someone to join the IT Support team and be the go-to expert for keeping our users productive and our infrastructure running smoothly. As an IT Support Specialist, you’ll provide hands-on support primarily across Linux and macOS systems (desktop, laptop, and server), with secondary coverage for Windows. You’ll troubleshoot complex issues at the OS, network, and application level, and build repeatable solutions — not just quick fixes — to raise the bar for end-user support. This is a chance to work across a diverse environment — from laptops and servers to Wi-Fi, VPNs, and collaboration tools — and to help shape our support processes, automation, and knowledge base as the company scales.

What You’ll Do

• Provide first-line and escalated support for Linux and macOS systems with secondary Windows support.
• Diagnose and resolve issues beyond “next-next-finish,” including OS-level, network, and application-level problems.
• Troubleshoot network issues across TCP/IP, DHCP, DNS, routing, Wi‑Fi, and basic Layer 1/2/3 problems.
• Handle VPN connectivity problems (FortiClient VPN, IPsec, SSLVPN, NetBird, OpenVPN, WireGuard, etc.).
• Perform hardware tasks including OS deployments, disk imaging/cloning, cable tracing and labelling.
• Support and maintain IT infrastructure components such as printers, scanners, projectors, WAPs, VoIP phones, and conferencing equipment.
• Assist with application-level troubleshooting (Office, browsers, dev tools, remote desktop tools, etc.).
• Manage user onboarding and off-boarding: account creation, access control (SSO/LDAP/SAML/Active Directory), and hardware/software provisioning.
• Administer file system permissions and user/group security across Linux and macOS (and Windows where needed).
• Maintain endpoint security (antivirus, disk encryption) and leverage remote support tools.
• Document procedures, create knowledge base articles, and keep asset inventories current.
• Communicate clearly with users at all technical levels and provide empathetic, high-quality support.

What We’re Looking For

• Deep proficiency with Linux and solid Windows knowledge (MacOS experience would be a plus).
• Strong grasp of networking fundamentals and troubleshooting.
• Ability to diagnose complex issues at OS, network and application level — not just perform basic installations.
• Experience assisting both technical and non-technical users.
• Ability to handle OS installs, imaging, and hardware-level tasks.
• Familiarity with printers, WAPs, VoIP phones, and other IT infrastructure.
• Understanding file permissions and security on multiple platforms.
• Knowledge of VPN technologies and remote support tools.
• Excellent problem-solving, communication, patience, and teamwork skills.
• Ability to work independently, handle urgent issues, and assist with physical IT setups.

Ways to Stand Out

• Experience with ticketing systems (YouTrack, Jira, etc.).
• Demonstrated ability to automate or script routine support tasks (PowerShell, Bash, Python).
• Knowledge of software deployment and patching systems.
• Familiarity with ITIL practices or service management concepts.
• Experience supporting development environments (Docker, Git, Jenkins, IDEs).
• Certifications such as Linux+ or vendor-specific (Apple, Microsoft, Cisco), CompTIA A+/Network+.