IT Support Specialist

Salve.Inno Consulting; Ras Al Khaimah; On-site; AED 60,000 - 80,000; Full time

Job summary

A leading technology consulting firm in Ras Al Khaimah seeks an IT Support Specialist to provide first- and second-tier technical assistance. The ideal candidate should have at least 3 years of experience and strong knowledge of networking protocols and Windows Server environments. This role offers competitive salary, performance-based bonuses, and opportunities for professional growth in a diverse workplace.

Benefits

Competitive salary with performance-based bonuses

Paid training

Comprehensive private health insurance coverage

Growth opportunities within the company

Additional benefits included

Qualifications

• At least 3 years of experience in IT support or system administration.
• Strong knowledge of networking protocols.
• Practical skills in Linux systems administration.

Responsibilities

• Deliver first- and second-tier technical assistance.
• Oversee network devices to maintain reliable operations.
• Manage user accounts within directory services.
• Respond quickly to incidents to meet SLAs.

Skills

Fluent English

Networking protocols (TCP/IP, DHCP, DNS)

Windows Server administration

Linux systems administration

Troubleshooting skills

Customer-oriented support

Active Directory management

VMware or Hyper-V knowledge

Documentation skills

Team collaboration

Tools

PowerShell

VMware

Hyper-V

Job description

Overview

Position : IT Support Specialist

Location : Ras Al Khaimah UAE

Employment : Full-time

Compensation : Base salary

Responsibilities

• Deliver first- and second-tier technical assistance for hardware software and networking problems.
• Address user issues via email phone ticketing systems and escalate complex cases when necessary.
• Oversee network devices like routers switches firewalls and wireless access points to maintain reliable network operations.
• Install set up and maintain computers printers servers and other IT hardware; repair or replace components as needed.
• Install configure and upgrade software applications ensuring compatibility licensing compliance and proper functioning.
• Support network administration tasks such as IP setup connectivity troubleshooting and routine hardware maintenance.
• Manage user accounts and permissions within directory services such as Active Directory or similar platforms.
• Maintain server and storage systems performing configuration upkeep and hardware replacement.
• Liaise with internet providers to resolve connectivity and performance challenges.
• Respond quickly to incidents to meet service-level agreements (SLAs).
• Administer Windows and Linux systems including user management permissions file systems and security settings.
• Ensure system stability through updates patches and performance monitoring.
• Document technical solutions and troubleshooting guides in a shared knowledge repository.
• Collaborate with team members to share insights and enhance support workflows.
• Keep up-to-date with new technologies and pursue certifications and training for skill development.

Qualifications

• Fluent English excellent written and verbal communication skills.
• At least 3 years of experience in IT support system administration or a related technical role.
• Strong knowledge of networking protocols like TCP / IP DHCP DNS VPNs and firewall management.
• Experience managing Windows Server environments including Active Directory Group Policies and scripting (e.g. PowerShell).
• Practical skills in Linux systems administration (Ubuntu CentOS Red Hat) including shell scripting.
• Familiarity with virtualization platforms such as VMware or Hyper-V.
• Excellent troubleshooting skills to diagnose and resolve advanced technical problems.
• Ability to communicate complex technical ideas clearly to non-technical users.
• Customer-oriented with professionalism and patience in support interactions.
• Team player with a willingness to share knowledge and collaborate.
• Strong organizational and documentation capabilities experienced with ticketing systems.
• Flexibility to work in shifts including nights weekends and holidays as required.

Benefits

• Competitive salary with performance-based bonuses.
• Paid training to align with company standards and procedures.
• Comprehensive private health insurance coverage.
• Growth opportunities within a global technology firm.
• Additional benefits included.

Inclusivity and Diversity in the IT Workplace

We are committed to promoting a welcoming inclusive and diverse workplace for all. We encourage applications from qualified candidates regardless of gender background or identity. If you are dedicated to providing outstanding IT support and want to advance your career we invite you to apply and be part of our team.

Key Skills

Fund Management, Corporate Sales, HR Recruitment, Linux, Airlines

Other Details

Employment Type : Full Time

Experience : years

Vacancy : 1