IT Support Specialist – Junior Level

Black Pearl Consult; Dubai; On-site; AED 60,000 - 80,000; Full time

Job summary

A leading consultancy firm in Dubai is seeking a Junior IT Support Specialist to provide technical support and ensure smooth IT operations. The suitable candidate will possess strong troubleshooting skills and have experience with Microsoft 365 and basic networking. Responsibilities include user support, hardware and software management, and system maintenance. This role offers a dynamic environment for those looking to further their IT support career.

Qualifications

• Bachelor's degree in IT or related field preferred.
• 1-2 years of IT support experience required.
• Strong knowledge of networking basics essential.
• Experience with cloud apps is advantageous.
• IT certifications like CompTIA A+, CCNA preferred.

Responsibilities

• Provide first-level support for IT hardware and software.
• Install and configure desktops and peripherals.
• Assist in monitoring network and system performance.
• Create user documentation and guides.
• Conduct routine IT checks and maintain logs.

Skills

Troubleshooting skills

Communication skills

Customer service

Time management

Education

Bachelor's degree in IT, Computer Science or related field

Tools

Microsoft 365

Active Directory

Job description

Black Pearl is hiring a Junior IT Support Specialist to provide technical support and ensure smooth IT operations across the company. This role suits proactive individuals with strong troubleshooting skills and a passion for IT service excellence.

Key Responsibilities

Technical Support

• Provide first-level support for hardware, software and networking issues.
• Diagnose and resolve user problems via phone, email, remote tools or on-site.
• Log and track IT support tickets to ensure timely resolution.

Hardware & Software Management

• Install, configure and maintain laptops, desktops, printers and peripherals.
• Manage software installations, updates and patches.
• Ensure all devices meet security and performance standards.

Network & System Support

• Assist in monitoring network connectivity and system performance.
• Troubleshoot LAN/WAN, Wi‑Fi, VPN and user access issues.
• Support user account setup and permission management.

User Support & Documentation

• Provide user training for basic IT tools and systems.
• Create user guides, FAQs and onboarding documentation.

Maintenance & Monitoring

• Conduct routine checks on antivirus, backups and system updates.
• Maintain IT asset inventory and service logs.
• Ensure compliance with IT policies and cybersecurity best practices.

Coordination & Administration

• Coordinate with vendors for repairs and procurement.
• Support IT projects such as upgrades, migrations and system rollouts.

Requirements

To be considered for this role you need to meet the following criteria:

• Bachelor's degree in IT, Computer Science or related field preferred.
• 58 years of IT support experience.
• Strong knowledge of hardware, operating systems and networking basics.
• Experience with Microsoft 365, Active Directory and cloud apps.
• Certifications such as CompTIA A, Network, ITIL, CCNA or Google IT Support are preferred.
• Excellent communication, time management and customer service skills.
• Valid UAE driving license preferred.