A leading food delivery service in Dubai is seeking a dedicated professional to manage partner restaurant relations. Responsibilities include coordinating with various departments, addressing restaurant queries, and updating restaurant information. The ideal candidate must have a Bachelor's degree, MS Office Excel certification, and be proficient in CRM. This full-time role requires strong customer service and problem-solving skills. Join a dynamic team in enhancing restaurant relationships and ensuring efficient operations.
Qualifikationen
Bachelor's Degree in a relevant field is required.
Certification in MS Office Excel is necessary.
Knowledge of CRM systems is essential.
Aufgaben
Coordinate with other departments for sales matters.
Act as a first point of contact for restaurant queries.
Upload and update restaurant information timely.
Train partners on system usage and resolve issues.
Maintain records of all sales and prospecting activities.
Kenntnisse
Presentation Skills
Interpersonal Communication
Customer Service
Problem Solving
Negotiation Skills
Ausbildung
Bachelor's Degree in relevant field
Tools
MS Office Excel
CRM Software
Jobbeschreibung
Coordinate and collaborate with other departments for sales related matters (Marketing Operations and Finance department)
Act as a first point of contact and respond quickly for partner restaurant queries or complaints calls and emails if the Sales Representatives are not available and delegate the task to the appropriate Sales Representatives
Upload and update restaurant information online and in a timely manner
Responsible for setting up and configuring the system for new partners and trainings and system issues from the vendor/partner side
Update and monitor the closed restaurants
Collection and documentation of restaurant contracts and amendments filling of restaurant contracts and other sales related data
Prepare contract delivery and pick up report on periodic basis
Manage quality account of the restaurant ensuring continuous partner relationships and resolve operations issues between partner restaurants users/partner restaurants and users
Prepare reports for partner restaurants on transmission methods assist in programming and replacing GPRS printers and train restaurant/call center personnel on how to use transmission system (GPRS Pigeon software)
Maintain accurate records of all sales and prospecting activities including:
Followup activities
Transmission methods reports
Contract delivery and pickup report: Acknowledgment of the contract receiving and delivering for new restaurant
Qualifications
Bachelors Degree in relevant field
MS Office Excel Certification
Knowledge of CRM
Presentation Interpersonal Communication (written and verbal) Customer Service Problem Solving and Negotiation Skills
Ability to meet deadlines and be flexible in working
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