Director, Professional Services

SupportFinity™; Abu Dhabi Emirate; On-site; AED 440,000 - 551,000; Full time

Job summary

A leading technology firm in the United Arab Emirates is seeking a Director of Professional Services with over 15 years of experience in professional services or consulting, particularly in the oil and gas sector. This role requires strong leadership, project management, and client relationship skills. The successful candidate will oversee project lifecycles, manage resources and budgets, and implement service strategies. A Bachelor's degree is typically required, and travel within the region may be necessary.

Qualifications

• Minimum of 15+ years of experience in professional services or consulting.
• Experience in deploying software within the oil and gas or chemicals space.
• Strong organizational and project management skills.

Responsibilities

• Lead a professional services team, managing project execution.
• Serve as a key point of contact for clients and ensure client satisfaction.
• Develop and implement service strategies aligned with client needs.

Skills

Leadership and management

Communication and interpersonal skills

Problem-solving

Project management

Client relationship management

Education

Bachelor's degree in business, management, or engineering

Job description

The driving force behind our success has always been the people of AspenTech. What drives us, is our aspiration, our desire and ambition to keep pushing the envelope, overcoming any hurdle, challenging the status quo to continually find a better way. You will experience these qualities of passion, pride and aspiration in many ways — from a rich set of career development programs to support of community service projects to social events that foster fun and relationship building across our global community.

The Role

The Aspen Technology Inc. business unit within Emerson is seeking a Director of Professional Services for our Middle East and Africa (MEA) region. This position will report into the Global Vice President of Professional Services. This role involves overseeing project lifecycle, managing resources and budgets, improving service strategies, and collaborating with other departments to align services with business goals. The position requires strong leadership, strategic planning, client relationship management, and problem‑solving skills.

Your Impact

• Team and Project management: Lead a professional services team, manage project execution from initiation to completion, and ensure high-quality deliverables.
• Client relationship management: Serve as a key point of contact for clients, build and maintain strong relationships, and ensure client satisfaction.
• Strategic planning and development: Develop and implement service strategies, improve operational processes, and align services with client needs and market trends.
• Resource and budget management: Oversee budgets, allocate resources effectively, and collaborate with other departments to meet demand.
• Cross‑functional collaboration: Work with other regional managers, practice leaders, sales, product, marketing, and finance teams to ensure the professional services department supports the company's overall strategy.

What You'll Need

• Education: A bachelor's degree in a related field such as business, management, or engineering is typically required. Advanced degrees preferred but not required.
• Experience: A minimum of 15+ years of experience in professional services, consulting, and/or a similar leadership role are necessary. Deployment of software within the oil and gas or chemicals space required.
• Leadership and management: Proven ability to lead, motivate, and manage a team effectively.
• Communication and interpersonal skills: Strong ability to communicate and build relationships with clients and internal stakeholders.
• Problem‑solving: Excellent analytical and problem‑solving skills to address complex issues.
• Project management: Strong organizational and project management skills with a focus on delivering projects on time and within budget.
• Travel: You may be required to travel up to 30% of the time within the region to support business functions and perform client visits.

Key Success Factors

• Ability to navigate the diverse economic, cultural, and regulatory landscape of MEA.
• Proven ability to balance global standards with local market requirements.
• Strong relationship‑building skills with both internal and external stakeholders.
• Background and expertise in building out new service capabilities to accommodate growth, scale and global reach.
• This role is ideal for a seasoned professional services leader who can operate effectively in a complex, multi‑country environment while maintaining strong connections to global resources and standards.

About the company

Aspen Technology