Dental Product Sales jobs in United Arab Emirates
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Job summary
A healthcare technology company in Dubai seeks a professional to manage technical support tickets and consolidate data for KPI dashboards. The role requires experience in customer service or technical support, strong organization and communication skills, and proficiency in Microsoft Office. Fluency in English is essential. The candidate will assist in reports, contribute to improvements in operational efficiency, and support spare parts and warranty orders.
Qualifications
- Previous experience in administrative roles, customer service, or technical support.
- Strong organization, attention to detail, and communication skills.
- Intermediate skills on Microsoft Office.
- Fluent in English.
Responsibilities
- Manage and respond to technical support tickets.
- Collect and consolidate data for the KPI dashboard.
- Assist in preparing monthly/weekly reports.
- Contribute to continuous improvement initiatives.
- Support spare parts and warranty orders.
Skills
Tools
- Manage and respond to technical support tickets (SLA, follow-up, prioritization)
- Collect and consolidate data for the KPI dashboard (ticket time, NPS, Installation Check‑list, Spare parts revenue, and warranty claim)
- Assist in preparing monthly/weekly reports and management presentations
- Contribute to continuous improvement initiatives focused on cost reduction, stock optimization, and operational efficiency
- Support spare parts and warranty orders
- Previous experience in administrative roles, customer service, or technical support
- Experience with dental chairs and CBCT/OPG
- Strong organization, attention to detail, and communication skills
- Intermediate skills on Microsoft Office
- Fluent in English
- Familiarity with CRM/ERP Systems (Salesforce, Zoho, SAP, Odoo, etc)
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.