Customer Support Representative jobs in United Arab Emirates
Customer Experience & Process Improvement Specialist
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Customer Experience & Process Improvement Specialist
Job summary
A leading financial institution in Dubai seeks a Customer Support Specialist to support relationship management and enhance customer satisfaction. The role requires at least 3 years of experience in retail banking and strong communication skills. Responsibilities include managing customer inquiries and complaints, coordinating with branches, and improving customer processes. This is an excellent opportunity to grow within a prestigious organization.
Qualifications
- At least 3 years of relevant local market knowledge in retail banking products.
- Sound compliance and operational background.
- Customer-obsessed with good communication and interpersonal skills.
Responsibilities
- Support Area Manager & Relationship Managers in portfolio growth.
- Manage customer communication processes.
- Coordinate for NPS monitoring and project implementations.
- Handle customer calls and complaints until resolution.
- Engage with stakeholders for improved customer satisfaction.
Skills
Education
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.