Digital Customer Experience Specialist

Black Pearl Consult; Ajman; On-site; AED 120,000 - 200,000; Full time

Job summary

A digital consultancy firm in the UAE is seeking a Digital Customer Experience Specialist. In this role, you will enhance customer journeys across digital platforms, ensuring compliance with UAE regulations. The ideal candidate will hold a relevant degree and possess 2-7 years of experience in digital product ownership and management, with a strong understanding of web and mobile technologies.

Qualifications

• 2-7 years of experience depending on educational attainment.
• Experience in CX digital implementation is essential.
• Strong understanding of digital standards is mandatory.

Responsibilities

• Translate CX journey designs into clear technical requirements.
• Support development and launch of new digital features.
• Monitor and improve performance of digital channels.
• Ensure all digital services follow CX design systems.

Skills

Digital product ownership

Digital channel management

User acceptance testing

Web/mobile technologies

Education

Bachelor's degree in IT, Computer Science, Digital Marketing or similar

Job description

We are looking for a Digital Customer Experience Specialist to support the development, improvement and quality assurance of customer journeys across digital channels including the website and mobile. This role you will work closely with CX designers and IT teams to make sure digital services are smooth, user-friendly and compliant with UAE digital standards.

Key Responsibilities

• Translate CX journey designs into clear technical requirements for digital platforms.
• Support the development and launch of new digital features.
• Lead user acceptance testing (UAT) to ensure digital journeys function correctly.
• Monitor and improve the performance and stability of digital channels.
• Ensure all digital services follow CX design systems and UAE regulatory guidelines (TDRA IDCXS).

Requirements Qualifications

• Bachelor's degree in IT, Computer Science, Digital Marketing or similar.
• 2-7 years of experience (depends on educational attainment).
• Experience in digital product ownership, digital channel management or CX digital implementation.
• Strong understanding of web/mobile technologies and digital standards.