Customer Experience & Process Improvement Specialist

First Abu Dhabi Bank; Dubai; On-site; AED 60,000 - 85,000; Full time

Job summary

A leading financial institution in Dubai seeks a Customer Support Specialist to support relationship management and enhance customer satisfaction. The role requires at least 3 years of experience in retail banking and strong communication skills. Responsibilities include managing customer inquiries and complaints, coordinating with branches, and improving customer processes. This is an excellent opportunity to grow within a prestigious organization.

Qualifications

• At least 3 years of relevant local market knowledge in retail banking products.
• Sound compliance and operational background.
• Customer-obsessed with good communication and interpersonal skills.

Responsibilities

• Support Area Manager & Relationship Managers in portfolio growth.
• Manage customer communication processes.
• Coordinate for NPS monitoring and project implementations.
• Handle customer calls and complaints until resolution.
• Engage with stakeholders for improved customer satisfaction.

Skills

Customer service skills

Communication skills

Problem-solving skills

Process improvement

Education

Graduate degree

Job description

A leading financial institution in Dubai seeks a Customer Support Specialist to support relationship management and enhance customer satisfaction. The role requires at least 3 years of experience in retail banking and strong communication skills. Responsibilities include managing customer inquiries and complaints, coordinating with branches, and improving customer processes. This is an excellent opportunity to grow within a prestigious organization.