Customer Service Specialist à United States

At Pemo, we believe that all business owners deserve to be successful. Business owners deserve to spend their time and money doing what they do best - running their businesses. They deserve to stay in control of their finances, at any point in time, effortlessly! That's why we have built the all-in-one spend management platform that empowers MENA business owners and their teams. With Pemo, company spending becomes easy, fast and transparent. Teams can spend smarter and autonomously. Business owners can run more efficient workplaces and keep control of their finances. Pemo gives superpowers to businesses so they can be bold and fast.

→ nurture a friendly & safe environment
→ foster a strong sense of collaboration
→ trust each other and are positive challengers
→ encourage everyone to make courageous decisions
→ are no-ego doers
→ shoot for the moon and work backwards!

The Digital Account Management team plays a crucial role in supporting small customers throughout their entire experience with Pemo, guiding them from their initial engagement with the platform to becoming Pemo advocates.

This position is a unique blend of sales and customer success, offering a diverse range of responsibilities. In the early stages of the customer journey, you will primarily engage in sales activities, leveraging your skills to onboard new customers onto Pemo. Once customers have activated their accounts, your focus will shift towards customer success activities, ensuring their seamless integration with Pemo and fostering their advocacy for the platform.

1. Proactively engaging with new sign-ups, educating them about our exceptional product, and utilizing a consultative selling approach to encourage account activation.
2. Assisting in seamless customer onboarding, ensuring a smooth transition and successful activation for each individual.
3. Tracking the customer journey from sign-up to adoption, providing proactive assistance whenever needed to guarantee a positive experience.
4. Monitoring customer satisfaction and feedback, actively identifying opportunities for enhancing our product and refining processes.
5. Thriving in a goal-oriented environment by consistently achieving quarterly sales and customer success targets.

1. 2+ years of experience in a customer-facing role is required (preferably in sales or customer success).
2. Familiarity with SaaS products and product-led growth is a plus, but not required.
3. Fluency in English language (required) and Arabic or Urdu languages (is a plus).
4. Strong communication and interpersonal skills.
5. A self-starter with a high level of initiative and the ability to work in a team.
6. You thrive in an ever-changing environment, you develop as we grow.
7. Excellent problem-solving skills.
8. Ability to multi-task and manage time effectively.
9. You are able to work Monday - Friday, 9am - 6pm Dubai time.

Some cool stuff at Pemo:

1. You will work with an international team of experts.
2. We give you the freedom to explore and suggest.
3. You will learn new things and enter a sector which is growing and will have a direct impact on the company’s future.
4. You will be involved in a seed-stage startup backed by prominent international investors (Cherry Ventures, Fintech Collective, Speedinvest, and others) as well as the CEOs of some of the most successful Fintech scale-ups in Europe and South East Asia, such as Nium or Qonto.