Customer Service Specialist jobs in United Arab Emirates

Job Number: HOT0C9VD

• Waldorf Astoria Ras Al Khaimah, Vienna Street, Ras Al Khaimah 99999

As a Sales Manager (MICE and Government), you will be responsible for driving revenue growth across multiple Hilton properties by developing and executing strategic sales initiatives. You will manage key accounts, identify new business opportunities, and collaborate with hotel teams to ensure the delivery of exceptional guest experiences.

• Develop and implement sales strategies and action plans to achieve revenue targets across multiple properties.
• Manage a sales team, providing leadership and direction to ensure team members are motivated and productive.
• Analyze market trends and competitor activities to identify opportunities for growth.
• Build and maintain strong relationships with key customers and partners, including attending industry events and conferences as required.
• Manage a portfolio of key accounts, ensuring strong relationships and repeat business.
• Conduct regular client meetings, presentations, and site inspections to showcase hotel offerings.
• Meet or exceed sales targets by developing and implementing effective sales strategies and action plans.
• Identify and proactively pursue new business opportunities across corporate, government, and MICE segments.
• Attend industry events, trade shows, and networking functions to promote the hotels.
• Communicate with clients to understand their needs and provide solutions to meet their requirements.
• Prepare and deliver sales presentations and proposals, and negotiate contracts with customers.
• Collaborate with other members of the sales team and other departments, such as marketing and operations, to ensure that customer needs are met and sales targets are achieved.
• Maintain accurate and up-to-date sales data, including customer information, sales reports, and inventory levels.
• Ensure that all sales activities are conducted in compliance with company policies and procedures.

• Secure compliance with Hilton Worldwide Brand Standards.
• Uphold Hilton brand standards in all sales activities and client interactions.
• Act as an ambassador of the Hilton brand and values, delivering exceptional service and professionalism at every touchpoint.
• Maintain a high level of product knowledge across the hotel to confidently present their unique selling points.
• Adhere to all relevant Health, Safety and Environment procedures, instructions and controls and act in emergency situations.
• Perform related tasks and duties as assigned and deemed necessary by management.
• Maintain high standard of personal appearance and hygiene at all time.

• Good level of speaking, reading, and writing in English language.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint).
• Ability to work under pressure and meet targets in a dynamic environment.
• Knowledge of the local market and competitive landscape is a plus.
• Proven track record of achieving sales targets and driving revenue growth.
• Ability to communicate effectively with guests and team members verbally or in written form.
• Ability to follow all safety procedures/standards and recognize and act in emergency situations.
• Strong organizational and administrative skills.
• EOE/AA/Disabled/Veterans.

Full‑time

Brand: Waldorf Astoria Hotels & Resorts

Potential Benefits: Housing, Transport, Additional benefits as per company policy