Remote Customer Success Engineer for Data Observability

Cribl; Dubai; Hybrid; AED 120,000 - 200,000; Full time

Job summary

A leading tech company in Dubai is seeking an experienced Customer Success Engineer to drive customer value and success. The role involves acting as a trusted advisor and collaborating with various teams to ensure a positive customer experience. Ideal candidates will have over 5 years of experience with a strong customer focus, excellent communication skills, and the ability to manage data pipelines. This is a remote-first position.

Qualifications

• Minimum of 5 years in a related function with customer engagement experience.
• Experience with Observability, IT Operations, and Security.
• Fluent in English, both speaking and writing.

Responsibilities

• Act as a trusted advisor for customers throughout the Customer Success lifecycle.
• Drive continued value by identifying new use cases and data sources.
• Collaborate with cross-functional teams to represent customer voices.

Skills

Customer advocacy

Relationship management

Communication skills

Technical problem-solving

Data pipeline management

Empathy for customers

Tools

Splunk

Elastic

Datadog

Snowflake

GainSight

PlanHat

Job description

A leading tech company in Dubai is seeking an experienced Customer Success Engineer to drive customer value and success. The role involves acting as a trusted advisor and collaborating with various teams to ensure a positive customer experience. Ideal candidates will have over 5 years of experience with a strong customer focus, excellent communication skills, and the ability to manage data pipelines. This is a remote-first position.