Customer Success Associate

Payoneer; Dubai; On-site; AED 60,000 - 80,000; Full time

Job summary

A financial technology company is seeking a Customer Success Associate in Dubai. You will manage and expand client relationships within the financial services sector, focusing on retention and upselling. The ideal candidate has at least 2 years of experience, is fluent in English and another language, and possesses strong analytical skills. This role requires collaborating with internal teams to achieve strategic goals.

Qualifications

• 2 years of experience in customer success, business development, or a related field.
• Excellent verbal and written communication skills.
• Ability to understand the business drivers that impact client performance.

Responsibilities

• Manage existing client relationships to drive retention, upsell, and cross-sell opportunities.
• Develop a strong understanding of services to address client needs and drive value.
• Collaborate cross-functionally to create and deliver compelling value propositions.

Skills

Fluent in English

Fluent in Russian or French

Strong commercial acumen

Strong analytical skills

Data-oriented mindset

Job description

Customer Success Associate

Location: Dubai UAE

Role summary

As a key member of our regional team you will be responsible for managing and expanding existing client relationships across the financial services sector. Acting as a strategic business partner you'll focus on client retention upselling and cross-selling Payoneer's suite of solutions. This role requires a consultative approach, a deep understanding of our products and partner networks and the ability to identify new opportunities based on client needs and market trends.

What you’ll do

• Manage existing client relationships with a consultative and strategic approach to drive retention upsell and cross-sell opportunities.
• Develop a strong understanding of Payoneer's services and partner network to address client needs and drive value.
• Consistently aim to exceed strategic and financial performance targets.
• Act as the voice of the customer internally collaborating with sales marketing partnerships operations and product teams.
• Share market insights including customer feedback competitor analysis and local trends to inform internal strategy.
• Support the development of Payoneer's financial services capabilities and help shape and execute a regional go-to-market strategy.
• Collaborate cross-functionally to create and deliver compelling value propositions tailored to client needs.

Who you are

• Fluent in English with excellent verbal and written communication skills.
• Fluent in Russian or French and Arabic.
• 2 years of experience in customer success business development or a related field.
• Strong commercial acumen with the ability to understand the business drivers that impact client performance.
• Data-oriented mindset with keen attention to detail and strong analytical skills.
• Comfortable making decisions in a dynamic environment and anticipating future client and market needs.
• Willingness and flexibility to travel both domestically and internationally as needed.

Bonus points

• Experience in the payments or banking industry.
• Familiarity with data analytics and business intelligence tools.