lavori da Customer Service Manager in località United States

POSITION SUMMARY

Ensure staff works together as a team to provide optimum service and meet guest needs. Inspect staff grooming and attire, and rectify deficiencies. Complete opening and closing duties, including setting up supplies and tools, cleaning equipment and areas, and securing the premises. Inspect storage areas for organization, FIFO compliance, and cleanliness. Conduct scheduled inventories and requisition necessary supplies. Monitor dining rooms for seating, service, safety, and guest well-being. Complete work orders for maintenance repairs.

Assist management with hiring, training, scheduling, evaluating, counseling, disciplining, motivating, and coaching employees; serve as a role model and first point of contact for the Guarantee of Fair Treatment/Open Door Policy. Follow all company, safety, and security policies; report accidents, injuries, and unsafe conditions; complete safety training and certifications. Maintain a professional appearance, confidentiality of proprietary information, and protect company assets. Welcome and acknowledge guests per company standards, anticipate and address guest needs, assist individuals with disabilities, and thank guests sincerely. Communicate clearly and professionally. Develop positive relationships with team members to achieve goals, and respond appropriately to concerns.

Ensure adherence to quality standards; identify, recommend, develop, and implement improvements to increase efficiency, productivity, quality, safety, or cost savings. Read and verify information in various formats. Visually inspect tools, equipment, or machines for defects. Stand, sit, or walk for extended periods. Lift, carry, push, pull, and place objects weighing up to 50 pounds. Use fine motor skills for grasping, turning, and manipulating objects. Navigate narrow or elevated spaces, stairs, or ramps. Reach overhead and below knees, including bending, twisting, pulling, and stooping. Perform other duties as requested by supervisors.

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: At least 2 years of relevant experience.
• Supervisory Experience: At least 1 year in a supervisory role.
• License or Certification: None required.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunities. We foster an environment where diverse backgrounds are valued, and our strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to nondiscrimination on any protected basis, including disability, veteran status, or other categories protected by law.

Manager