Customer Service-Jobs in Italien

EOE/AA/Disabled/Veterans

Transport and Valet Supervisor at Waldorf Astoria Hotels & Resorts provides consistently delivered exceptional customer service to guests, particularly in relation to the parking and safety of vehicles and assisting with guest queries.

The Transport and Valet Supervisor plays a crucial role in managing and overseeing all aspects of valet parking operations to ensure a positive guest experience and efficient operations. Responsibilities include:

• Supervising the Valet team, including training, scheduling, and performance management.
• Ensuring excellent guest service by monitoring Valet Attendants' interactions, handling complaints, and providing assistance.
• Overseeing day-to-day valet parking operations, managing vehicle flow, organizing parking spaces, and ensuring efficiency.
• Providing high-standard service and maintaining a courteous presence for guests.
• Keeping the Front Office Manager/Chief Concierge informed of relevant feedback from guests or other departments.
• Communicating with Security regarding unattended vehicles.
• Enforcing safety protocols, conducting safety inspections, and addressing safety concerns promptly.
• Managing equipment and supplies necessary for valet operations.
• Maintaining accurate records of operations, vehicle counts, revenue, and incidents, and providing reports as needed.
• Coordinating with other departments for smooth operations, especially during special events.
• Conducting inspections to ensure service quality and address issues.
• Monitoring revenue and expenses, identifying opportunities for improvement, and assisting with budget planning.

A successful Transport and Valet Supervisor should embody the following qualities and skills:

• Minimum 3-5 years of experience in luxury hotel, premium valet service, or transportation operations.
• Proven leadership in managing valet and transportation teams.
• Strong knowledge of vehicle handling, guest protocols, and logistics.
• Understanding of luxury service standards and the importance of first and last impressions.
• Familiarity with traffic management, parking systems, and safety procedures.
• Experience coordinating limousine services, shuttles, and VIP transfers.
• Valid UAE driving license with a clean record; experience with luxury vehicles is a plus.
• Exceptional organizational skills with attention to detail.
• Ability to handle guest concerns professionally and discreetly.
• Excellent communication and interpersonal skills, especially with high-profile guests.
• Flexibility to work various shifts, including weekends, early mornings, and late evenings.

Hilton is the leading global hospitality company, offering a wide range of accommodations from luxury hotels to extended-stay suites. For nearly a century, Hilton has been committed to providing exceptional guest experiences through its global brands. Our team members are at the heart of this mission, creating remarkable hospitality experiences worldwide every day.

Required Experience: Manager