Guest Experience Bell Agent - Luggage & Concierge

IHG Hotels & Resorts; Ras Al Khaimah; On-site; AED 36,000 - 48,000; Full time

Job summary

A leading hospitality company in Ras Al Khaimah is looking for a Bell Service Agent to enhance guest experiences by providing excellent service from the moment of arrival. The ideal candidate will have a high school diploma, previous customer service experience, and excellent communication skills. Responsibilities include assisting guests, maintaining the front desk area, and coordinating with hotel departments. This role offers a competitive salary and a variety of benefits including training and room discounts.

Benefits

Competitive salary

Impressive room discounts

Full uniform

Training opportunities

Qualifications

• Previous customer service experience, preferably in a hotel or hospitality setting.
• Knowledge of local attractions and transportation options.
• Flexibility to work various shifts, including evenings, weekends, and holidays.

Responsibilities

• Greet and welcome guests upon arrival.
• Assist guests with their luggage.
• Provide information about the hotel's facilities and services.
• Escort guests to their rooms and explain room features.
• Respond to guest inquiries and resolve issues promptly.
• Maintain a clean and organized front desk area.
• Coordinate with other hotel departments to meet guest needs.
• Assist with check-ins, check-outs, and phone calls.

Skills

Effective communication and interpersonal skills

Excellent organizational and multitasking abilities

Physical stamina and the ability to lift and carry heavy luggage

Education

High school diploma or equivalent education

Tools

Basic computer skills

Familiarity with hotel management software

Job description

A leading hospitality company in Ras Al Khaimah is looking for a Bell Service Agent to enhance guest experiences by providing excellent service from the moment of arrival. The ideal candidate will have a high school diploma, previous customer service experience, and excellent communication skills. Responsibilities include assisting guests, maintaining the front desk area, and coordinating with hotel departments. This role offers a competitive salary and a variety of benefits including training and room discounts.