Salon Operations Lead & Guest Experience

Madi International; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading salon and spa company in Dubai is seeking a Salon Assistant Manager to aid in salon operations and provide exceptional customer service. Ideal candidates will have at least 3-4 years of experience in a salon environment, with a focus on managing bookings, supervising staff, and ensuring high service standards. Knowledge of POS systems is required. Competitive compensation package offered.

Qualifications

• 3-4 years of experience in a hotel, salon, or spa in customer service.
• 1 year of experience supervising others in a customer service role.
• 2 years of experience handling POS.

Responsibilities

• Assist in managing salon operations.
• Manage bookings to maximize productivity.
• Resolve client concerns and complaints.
• Monitor inventory levels and supplies.

Skills

Customer service

Team management

Sales techniques

Conflict resolution

Education

High School Diploma or equivalent

Tools

POS system

Job description

A leading salon and spa company in Dubai is seeking a Salon Assistant Manager to aid in salon operations and provide exceptional customer service. Ideal candidates will have at least 3-4 years of experience in a salon environment, with a focus on managing bookings, supervising staff, and ensuring high service standards. Knowledge of POS systems is required. Competitive compensation package offered.