Global Admissions Call Center Specialist

Meraki Group; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

An education organization in Dubai is seeking enthusiastic customer-oriented individuals for a call center position. Responsibilities include handling inbound and outbound calls, assisting families with inquiries about admissions, and ensuring satisfaction. A Bachelor's degree is mandatory, and prior customer service experience is advantageous. Candidates should possess excellent communication skills and problem-solving abilities, and be flexible in shift timings.

Qualifications

• Bachelor's degree is a must.
• Prior customer service or call center experience is an advantage.
• Excellent English communication skills required.
• Ability to remain calm under pressure.

Responsibilities

• Answer inbound calls from families promptly and professionally.
• Make outbound calls towards new leads and follow-ups.
• Handle parent inquiries with accuracy and empathy.
• Record and update details of all interactions in the CRM.

Skills

Excellent English communication

Active listening

Problem-solving abilities

Customer service orientation

Education

Bachelor's degree

Tools

MS Office

CRM tools

Job description

An education organization in Dubai is seeking enthusiastic customer-oriented individuals for a call center position. Responsibilities include handling inbound and outbound calls, assisting families with inquiries about admissions, and ensuring satisfaction. A Bachelor's degree is mandatory, and prior customer service experience is advantageous. Candidates should possess excellent communication skills and problem-solving abilities, and be flexible in shift timings.