Customer Service jobs in United Arab Emirates
Customer Service Commissioner
LESTARS MANAGEMENT CONSULTANCY
Customer Service Excellence Representative - UAE National (Emirati)
GluCare
Customer Experience & Booking Lead - Front-of-House
Modon
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John Wood Group PLC
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Robinson & Co (Singapore) Pte Ltd
Parent Relation Executive (PRE)
GEMS WINCHESTER SCHOOL - DUBAI
Emirati Patient Relations Executive - Part-Time (20 or 30 Hours/Week)
Robinson & Co (Singapore) Pte Ltd
Telesales Representative - Arabic
Reliance Human Resources Consultancy
Cabin Crew (UAE-based) - Cairo, Egypt Recruitment Drive
Air Arabia
Customer Service Commissioner
Job summary
A leading management consultancy in Dubai is seeking a Customer Service Specialist to enhance client satisfaction. Responsibilities include quality reviews, managing customer queries, and financial operations. Ideal candidates possess strong communication skills in Chinese or English and have a college degree. Competitive salary of 6000-7500 AED plus commission and several benefits, including medical insurance and paid leave.
Benefits
Qualifications
- Excellent interpersonal skills.
- Experience in customer service or sales preferred.
- Ability to handle stress and quickly resolve unexpected issues.
Responsibilities
- Conduct quality reviews and performance measurements.
- Respond to customer service queries through various channels.
- Manage daily financial operations and customer complaints.
Skills
Education
Tools
- 1. Technical channel docking quality review and payment measurement to ensure callback stability.
- 2. Respond to WG order abnormalities and coordinate with the Road WG technical group and docking staff.
- 3. Process division of daily financial abnormal orders.
- 4. Manage kili business operations.
- 5. Adjust channel stabilization measures.
- 6. Follow up on overtime single actions.
- 7. Change player passwords.
- 8. Perform manual scoring.
- Handle customer complaints, questions, and follow‑up solutions to improve customer satisfaction.
- Respond to customer service queries via XP718, UP786, livechat, and other channels.
- Check and replenish orders (101F 101U 77 99 XP786 Jeetup killi); verify status of all orders and respond to customers.
- Education: College degree or above; excellent interpersonal skills.
- Experience: Customer service, sales, or related work preferred.
- Communication: Standard Mandarin, good language expression and communication skills.
- Service Awareness: Patient, responsible, customer‑centric problem solving.
- Contingency: Ability to handle stress and quickly resolve unexpected issues.
- Office Skills: Proficient with computers, office software, and customer service systems.
- Teamwork: Good teamwork spirit, obedience to management, proactive.
- Language: Chinese or English.
Salary Range: 6000 AED – 7500 AED + performance commission
Benefits: work visa, paid annual leave, room supplement, phone supplement, meal supplement, holiday bonus, medical insurance, etc.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.