Customer Service Excellence Representative - UAE National (Emirati)

GluCare; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A healthcare provider in Dubai is seeking a dedicated Customer Service Excellence Representative (UAE National only) passionate about delivering exceptional patient care. Responsibilities include responding to patient inquiries, coordinating appointments, and resolving concerns. The ideal candidate will possess exceptional communication skills, organizational abilities, and prior customer service experience. This position offers an opportunity to work in a dynamic healthcare environment that values patient-focused service.

Qualifications

• UAE National with a Family Book is required.
• Prior experience in customer service, preferably in a healthcare or call center environment.
• Knowledge of healthcare processes and patient care is an advantage.

Responsibilities

• Respond promptly to patient inquiries via phone and email.
• Schedule, reschedule, and confirm patient appointments.
• Address and resolve patient concerns.
• Maintain up-to-date records in patient management system.

Skills

Exceptional communication

Empathy with patients

Organizational abilities

Proficiency in CRM systems

Fluency in English

Education

Bachelor's degree

Job description

Job Summary

GluCare Integrated Diabetes Center is seeking a dedicated and customer-focused Customer Service Excellence Representative (UAE National only) passionate about delivering excellent patient care and thriving in a dynamic healthcare setting. The ideal candidate will serve as the first point of contact for patients, providing exceptional service through phone, email, and other communication channels. This role requires strong interpersonal skills, a patient‑centered approach, and the ability to handle inquiries efficiently in a fast‑paced healthcare environment.

Key Responsibilities

Patient Communication:

• Respond promptly and professionally to patient inquiries via phone, email, and other channels.
• Provide accurate information about clinic services, appointments, and care protocols.

Appointment Coordination:

• Schedule, reschedule, and confirm patient appointments in coordination with clinic operations.
• Proactively manage cancellations and follow‑ups to optimize clinic schedules.

Problem Resolution:

• Address and resolve patient concerns or escape complex issues to the appropriate department.
• Ensure all interactions are logged and tracked in the clinic's CRM system for follow‑up and reporting.

Patient Experience:

• Uphold the highest standards of customer service, ensuring a seamless and positive experience for all patients.
• Solicit feedback from patients to identify areas for service improvement.

Administrative Support:

• Maintain up‑to‑date records in the patient management system.
• Assist in generating and distributing patient‑related communications, including reminders and follow‑up notices.

Key Competencies

• UAE National with a Family Book - A MUST
• Exceptional communication and interpersonal skills.
• Ability to empathize with patients and resolve issues effectively.
• Strong organizational and time‑management abilities.
• Proficiency in CRM systems and basic IT skills.
• Fluent in English.

Qualifications

• Bachelor’s degree.
• Prior experience in customer service, preferably in a healthcare or call center environment.
• Knowledge of healthcare processes and patient care is an advantage.