Customer Experience & Booking Lead - Front-of-House

Modon; Abu Dhabi; On-site; AED 120,000 - 160,000; Full time

Job summary

A leading venue management organization in Abu Dhabi seeks a Customer Service Lead to enhance customer experience at the Velodrome. This role involves managing booking systems, overseeing the customer service team, and ensuring smooth event operations. The ideal candidate has 6-8 years of leadership experience in a customer service context, preferably within sports or leisure environments. Fluency in English is essential, and knowledge of CRM systems is a plus. This position offers a dynamic work environment with a focus on service excellence.

Qualifications

• Fluent in English; Arabic or other languages advantageous.
• First Aid certification preferred; Defibrillator training advantageous.
• 6–8 years in customer service leadership, preferably in sports or event venues.

Responsibilities

• Lead, motivate, and develop the Customer Service team to deliver high-quality service.
• Manage all booking systems, memberships, and CRM processes.
• Oversee customer-facing aspects of events including registration and ticketing.

Skills

Customer-focused

Conflict resolution

Interpersonal communication

Organized

Cultural sensitivity

Education

Degree or Diploma in Business, Sports Management, Hospitality, or related field

Tools

CRM systems

POS systems

Job description

A leading venue management organization in Abu Dhabi seeks a Customer Service Lead to enhance customer experience at the Velodrome. This role involves managing booking systems, overseeing the customer service team, and ensuring smooth event operations. The ideal candidate has 6-8 years of leadership experience in a customer service context, preferably within sports or leisure environments. Fluency in English is essential, and knowledge of CRM systems is a plus. This position offers a dynamic work environment with a focus on service excellence.