Customer Service Commissioner

LESTARS MANAGEMENT CONSULTANCY; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading management consultancy in Dubai is seeking a Customer Service Specialist to enhance client satisfaction. Responsibilities include quality reviews, managing customer queries, and financial operations. Ideal candidates possess strong communication skills in Chinese or English and have a college degree. Competitive salary of 6000-7500 AED plus commission and several benefits, including medical insurance and paid leave.

Benefits

Work visa

Paid annual leave

Meal supplement

Medical insurance

Qualifications

• Excellent interpersonal skills.
• Experience in customer service or sales preferred.
• Ability to handle stress and quickly resolve unexpected issues.

Responsibilities

• Conduct quality reviews and performance measurements.
• Respond to customer service queries through various channels.
• Manage daily financial operations and customer complaints.

Skills

Customer service

Communication skills

Teamwork

Problem solving

Education

College degree or above

Tools

Office software

Customer service systems

Job description

Job Responsibilities

• 1. Technical channel docking quality review and payment measurement to ensure callback stability.
• 2. Respond to WG order abnormalities and coordinate with the Road WG technical group and docking staff.
• 3. Process division of daily financial abnormal orders.
• 4. Manage kili business operations.
• 5. Adjust channel stabilization measures.
• 6. Follow up on overtime single actions.
• 7. Change player passwords.
• 8. Perform manual scoring.
• Handle customer complaints, questions, and follow‑up solutions to improve customer satisfaction.
• Respond to customer service queries via XP718, UP786, livechat, and other channels.
• Check and replenish orders (101F 101U 77 99 XP786 Jeetup killi); verify status of all orders and respond to customers.

Job Requirements

• Education: College degree or above; excellent interpersonal skills.
• Experience: Customer service, sales, or related work preferred.
• Communication: Standard Mandarin, good language expression and communication skills.
• Service Awareness: Patient, responsible, customer‑centric problem solving.
• Contingency: Ability to handle stress and quickly resolve unexpected issues.
• Office Skills: Proficient with computers, office software, and customer service systems.
• Teamwork: Good teamwork spirit, obedience to management, proactive.
• Language: Chinese or English.

Salary Range: 6000 AED – 7500 AED + performance commission

Benefits: work visa, paid annual leave, room supplement, phone supplement, meal supplement, holiday bonus, medical insurance, etc.