Mall Guest Experience Specialist

Cloud Spaces; Ras al-Khaimah; On-site; AED 50,000 - 70,000; Full time

Job summary

A leading mall service provider is looking for a Customer Service Representative to enhance guest experiences at Al Hamra Mall. This role involves greeting visitors, managing inquiries, and ensuring satisfaction through effective service. The ideal candidate has 3-5 years of customer service experience, preferably in retail or hospitality, and holds a Bachelor's degree in Hospitality. The position requires adaptability to rotational shifts, including weekends. Strong customer service skills are essential for success.

Qualifications

• 3–5 years of experience in customer service, preferably in malls or retail environments.
• Expertise in Guest Satisfaction and Customer Service.

Responsibilities

• Greet and welcome all mall visitors warmly, providing signature guest experience.
• Respond to inquiries about stores, events, and promotions.
• Manage lost and found procedures accurately.

Skills

Guest Service

Communication Skills

Problem Solving

Education

Bachelor's Degree in Hospitality

Job description

A leading mall service provider is looking for a Customer Service Representative to enhance guest experiences at Al Hamra Mall. This role involves greeting visitors, managing inquiries, and ensuring satisfaction through effective service. The ideal candidate has 3-5 years of customer service experience, preferably in retail or hospitality, and holds a Bachelor's degree in Hospitality. The position requires adaptability to rotational shifts, including weekends. Strong customer service skills are essential for success.