Customer Service Pro: Hybrid UAE Role

Retailing; Sharjah; On-site; AED 60,000 - 120,000; Full time

Job summary

A customer service-focused company in Sharjah is seeking a Customer Service Representative to handle inquiries, provide information, and resolve complaints. The ideal candidate will have strong communication skills, experience in customer service, and problem-solving abilities. This role requires the ability to work under pressure and maintain a positive attitude while ensuring high service standards. Competitive salary based on experience, with potential for additional benefits in accordance with company policy.

Qualifications

• Proven experience as a Customer Service Representative or similar role.
• Computer literacy and ability to handle pressure and manage multiple tasks.
• Strong problem-solving abilities and patience.

Responsibilities

• Handle incoming calls, emails, chats, and in-person inquiries.
• Provide accurate information about products, services, and company policies.
• Assist customers in resolving issues quickly and effectively.

Skills

Excellent communication

Problem-solving abilities

Attention to detail

Multilingual abilities

Education

High school diploma or equivalent

Diploma in Business, Marketing, or related field

Tools

CRM systems

Call center systems

Job description

A customer service-focused company in Sharjah is seeking a Customer Service Representative to handle inquiries, provide information, and resolve complaints. The ideal candidate will have strong communication skills, experience in customer service, and problem-solving abilities. This role requires the ability to work under pressure and maintain a positive attitude while ensuring high service standards. Competitive salary based on experience, with potential for additional benefits in accordance with company policy.