Customer Support Specialist - Autonomous Vehicles team

Uber; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading technology firm in mobility and delivery seeks a COE Specialist for the Autonomous Vehicle team in Dubai. This role requires fluent English and Arabic, with responsibilities including handling customer interactions and advocating for improved customer experiences. Ideal candidates should have previous call handling experience and exceptional communication skills. Join a passionate team committed to taking support to the next level and solving problems effectively.

Qualifications

• Previous call handling experience (inbound preferred).
• Proven ability to multitask and pay strict attention to detail.
• Strong understanding of the Line of Business (LOB).

Responsibilities

• Handle customer interactions via inbound or outbound phone and messaging.
• Advocate for process improvement to enhance customer experience.
• Provide accurate and complete information using appropriate methods.

Skills

Excellent knowledge of English (C1 minimum)

Fluent Arabic

Exceptional communication skills

Detail oriented

Coachability

Excellent team player

Passionate about Uber

Job description

About The Role

At Uber, we're building a future where autonomous vehicles and human drivers seamlessly work together to make transportation more reliable, affordable, sustainable, and safer. Our vision is one of a hybrid future, with AVs operating alongside drivers and couriers, each bringing their unique capabilities to the table. As the largest on‑demand mobility and delivery platform in the world, Uber is uniquely positioned to help AV companies deploy and scale their technology globally.

As the COE Specialist on the Autonomous Vehicle team, you will be at the center of delivering on this mission to build the best support experience for Autonomous Vehicle users.

What You Will Do

• Handle Customer Interactions via inbound or outbound phone and messaging
• Ensure continuous process improvement, advocating passionately on behalf of our community to influence the overall customer experience
• Provide accurate, valid, and complete information by using the right methods/tools
• Have a strong understanding and knowledge of your LOB, staying up to date with changes, roll–outs, and ongoing initiatives.

Basic Qualifications

• Excellent knowledge of English (written and spoken at C1 minimum)
• Fluent Arabic
• Previous call handling experience (inbound preferred)
• Exceptional communication skills.

Preferred Qualifications

• Detail Oriented: Proven ability to multitask and follow through while paying strict attention to detail.
• Naturally Curious: Coachability, open to incorporating feedback, and dedication to improvement of your craft.
• Excellent Team player: You collaborate internally or across functional/regional areas to get the best possible outcome for partners/councils.
• An Owner: Passionate and self-driven, you are deeply committed to taking Uber support to the next level and rising to the occasion to solve problems, big and small. You have the initiative to solve problems on your own.
• Passionate: A genuine passion for Uber and exceptional customer support experiences.