Customer Service Advisor - Ticketing and Reservation - Bilingual (English and Arabic/Hindi )

Concentrix; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A customer service company in Dubai is seeking a bilingual representative to handle customer inquiries and provide high-quality service. Candidates should have 1-2 years of experience in the airlines or travel industry and be fluent in English and either Arabic or Hindi. The role requires excellent communication skills, a presentable personality, and the ability to work in a fast-paced environment. This position includes rotational shifts and a strong emphasis on customer service.

Qualifications

• 1-2 years of experience in the airlines or travel industry is required.
• Must have a B2 level of English and fluency in Arabic or Hindi.
• Ability to work in a fast-paced environment with rotational shifts.

Responsibilities

• Receive inbound calls from customers while meeting call standards.
• Provide high-quality customer service and resolve customer inquiries.
• Participate in outbound calling programs as needed.

Skills

Bilingual English and Arabic or Hindi

Good communication skills

Customer service orientation

Cheerful personality

Attention to detail

Education

Graduate

Tools

MS Excel

Job description

Essential Functions/Core Responsibilities

• Receive in-bound calls from customers, prospects and non-customers while maintaining established standards for number of calls, pick-up time, duration of call and quality of call.
• Provide high quality customer service by answering customer enquiries efficiently and politely with correct and complete information and redirect them where appropriate
• Identify customer problems and offer appropriate solutions.
• Continuous learning to keep up-to-date with changes and developments to products, services, and procedures.
• Participate in Outbound calling programs and other projects and activities when required.
• Handling projects and tasks whenever required and asked by the management.
• Perform customer transactions accurately and in an efficient manner.

Required Education, Skills And Qualifications

• Min 1-2 years experience within airlines / travel industry.
• A bilingual fluent English (B2 Level+) and Arabic or Hindi speaker.
• Must be a graduate.
• Competent use of PC, must be good at MS Excel formulas.
• Good communication and interpersonal skills.
• Cheerful personality, always with a smile.
• Empathetic, patient and courteous in approach.
• Pleasant telephone etiquette and someone who loves to speak over the phone.
• Presentable with a positive, proactive and professional approach.
• Tolerance for repetitive work in a fast-paced, high production work environment.
• Results driven, enthusiastic, attention to detail and dependable - someone who is eagerly looking to learn the tricks of the trade for their future.
• Open to work - 8 hours a day, any 5 days a week in rotational shifts, as per department requirements and be ready to be molded for a suitable role internally, as time progresses.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.

Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.