Customer Service Representative - Urgently Hiring!

Henkel; Dubai; On-site; AED 70,000 - 90,000; Full time

Job summary

A global consumer goods company in Dubai is seeking a skilled professional to coordinate orders and ensure exceptional customer service. The ideal candidate will have a Bachelor's degree and at least 5 years of experience in a multinational setting. Responsibilities include managing order logistics, addressing customer inquiries, and providing regular updates on order status. Strong communication skills and experience in market research and data analysis are essential for success in this role.

Qualifications

• 5 years of experience in customer service within a multinational organization.
• Demonstrated experience in market research, data analysis, and strategic planning.
• Proven track record of leading strategic initiatives.

Responsibilities

• Coordination of orders between internal factories based on customer requirements.
• Working with stakeholders to develop order schedules and manage risks.
• Primary contact for order-related communications and post-sales support.

Skills

Structured problem-solver

Clear communicator

Organizational skills

Stakeholder management

Market research

Data analysis

Education

Bachelor’s degree in a related field

Tools

SAP

Job description

What you’ll do

• Coordination of orders between internal factories in line with the customer order requirements.
• Working with stakeholders on developing order schedules, outlining tasks, durations, dependencies, and milestones.
• Identifying potential risks and developing mitigation strategies.
• Continuously monitoring and managing risks throughout the project / order lifecycle.
• Liaison for Finance with regards to price discrepancies, collection or credit issues and billing reconciliation.
• Product information, deliveries, order status and inventory levels. Provide guidance where needed.
• Coordination with demanding customers and resolving various order related concerns.
• Primary point of contact for all order related communications. Post sales support and addressal of customer queries.
• Providing regular project / order updates, status reports, and performance metrics.
• Collaborate with sales and product teams to implement customer feedback.
• Generate / compile various reports and correspondence as requested by Management, Sales and Customers.
• Utilize organization’s ERP, SAP to manage projects / orders + material allocations.
• Ensuring organization’s On Time Performance on all orders are not impacted and maintained at 95% and above.
• Basic understanding of financial transactional documents e.g. Letter of Credit (LC)

What makes you a good fit

• Bachelor’s degree in business administration, Economics, Data Analytics, Strategic Management, Engineering, or a related field
• 5 years of experience in customer service within a multinational organization
• Structured problem-solver with a strategic mindset
• Clear and confident communicator who can translate complex analysis into concise, decision-ready insights
• Highly organized, reliable, and effective in a fast-paced, matrixed environment
• Arabic language skills are a plus but not required
• Demonstrated experience in market research, data analysis, and strategic planning with a strong execution focus
• Proven track record of leading strategic initiatives, managing multiple stakeholders, and presenting to senior leadership

At Henkel, we come from a broad range of backgrounds, perspectives, and life experiences. We believe the uniqueness of all our employees is the power in us. Become part of the team and bring your uniqueness to us! We look for a diverse team of individuals who possess different backgrounds, experiences, personalities and mindsets.