Customer Service Agent jobs in United Arab Emirates

Now is an amazing time to join Nozomi Networks as we build the future of OT and IoT cybersecurity.

We defend some of the world’s largest organizations and critical infrastructure in more than 68 countries and we’re just getting started. Our AI‑powered cybersecurity platform secures operational technology (OT) and Internet of Things (IoT) infrastructures for enterprises and government entities across energy, manufacturing, transportation, resources, and critical infrastructure.

As we expand our product portfolio and global presence, our Sales department is hiring an Account Manager. Whether our clients need fast product enhancements, onsite engineering support, or rapid deployment across continents, we deliver. We accelerate digital transformation by providing exceptional network visibility, threat detection and operational insight for OT and IoT environments.

As an Account Manager you will be entrusted with building and owning strong relationships with partners, prospects and customers whilst evangelizing our value proposition with various stakeholders. Ultimately, you will be responsible for building high growth and repeatable business in your assigned territory.

This is an amazing opportunity for a sales professional who wants to make an impact on building the next great company. Leveraging partners to drive growth, you will also work with Systems Engineering, Customer Success, Product Management, Professional Services, Support, and Finance teams to open and close your deals.

If this sounds like you, read on. You could be the next "Nozomier"!

• Focus on new logo and new business development leveraging your network and qualifying leads.
• Work with existing customer to expand existing base.
• Deliver successfully on enterprise quota targets.
• Build a strong pipeline of opportunities in your region.
• Provide accurate forecasting of quarterly bookings and business plan.
• Develop and execute a comprehensive business plan for each strategic account to develop relationships with key stakeholders, evangelize value proposition and win renewable business.
• Offer a white‑glove experience to customers. Be a trusted advisor for prospects and customers about the problem areas we solve. Develop expert‑level knowledge of our value proposition.
• Meticulously orchestrate all customer activities and engagements, involving Systems Engineering, Product Management, Customer Support, and Finance.
• Promptly share all customer information with internal teams using our CRM tools.
• Collaborate with Marketing for events.
• Secure key reference accounts in relevant verticals.
• Execute land‑and‑expand campaigns from Proof of Concept (POC) to large deployments.
• Embody the Nozomi Networks Cultural Pillars and our mission to protect what matters most with transparency and trust.

• Minimum of 3‑5 years experience within a vendor environment.
• Experience with Kuwait and Bahrain regions.
• Highly motivated, hunter‑mindset, with the ability to self‑prospect whilst growing and servicing existing customers.
• Proven record of consistent, quarterly quota over‑achievement.
• Sales savvy with good communication, presentation, problem solving and persuasion skills.
• A background rooted in a strong sales methodology, preferably MEDDIC.
• Experience in selling Network Security products is preferred.
• Understanding of selling SaaS in a subscription model with ACV targets.
• Direct Sales experience, ideally selling to industrial automation, industrial controls, and/or industrial security customers.
• Strong knowledge of information security principles and networking technologies.
• Proven hands‑on experience of selling to CIO or CISO teams.
• Ability to navigate a customer, contacts and their decision‑making processes.
• Experience from working the partner landscape in order to scale in the region.
• Pre‑existing relationships with key resellers in the assigned territory to quickly drive robust interactions hugely beneficial.
• High integrity and adept at the consultative approach of winning customer trust.
• Good written and spoken Arabic and English proficiency.
• Availability and willingness to travel.

Nozomi Networks is the leader in OT and IoT Cybersecurity. We protect the world’s critical infrastructure, industrial and government organizations from cyber threats by providing exceptional network visibility, threat detection and operational insight. We’re always innovating and we hire the best at what they do to ensure our customers always have access to fast product enhancements, exceptional engineering support and rapid deployment across continents. If you like a challenge, and value integrity and customer success, we invite you to help Nozomi Networks build the future of OT and IoT cybersecurity.

Diversity, Inclusion and Belonging are part of our core beliefs, at Nozomi Networks. Diversity of thought, background and culture broadens our knowledge of the world and helps us learn, grow, and gain new perspectives. What makes us all different is what makes us powerful.

All of our benefits are customized to the country you are based in, naturally we want to get the best out of our Nozomiers, so we provide the best benefits packages, such as:

• Work-Life Balance
• Unparalleled Flexible Time‑Off

Successful candidates will be subjected to background verification checks.

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