Customer Relationship Manager jobs in United Arab Emirates

We are the originators of influencer marketing.

Influencer is an agency built at the intersection of creativity, data, and technology with a unique ‘people power & platform power’ approach.

From big brand launches to shifting perceptions and from riding fast trends to driving footfall, Influencer builds impactful ideas to deliver outcomes that advance your business through an unmatched client experience.

Campaigns are supported by Influencer’s proprietary technologies, enhanced by official partnerships and data integrations with leading social platforms for real-time, accurate reporting. Influencer is an Official Global Marketing Partner of TikTok and Meta.

We believe in tangible, scaled outcomes from creators that drive impact beyond likes and impressions. Influencer champions the ‘True Human Influence’ movement, advocating for creator campaigns to be judged alongside other media activations.

Founded by OG YouTube creator Caspar Lee and entrepreneur Ben Jeffries, Influencer has been guiding brands through the evolving influencer marketing landscape since 2015. Over the years, they have developed valuable knowledge, experience, and technology to deliver thousands of campaigns for hundreds of brands worldwide. Currently, Influencer employs over 120 talented professionals across Europe, North America, and the Middle East. They work with major companies like Google, Coca-Cola, Amazon, Microsoft, TikTok, and Meta, building meaningful relationships between brands, creators, and audiences.

Job Title: Account Executive, Client Services

Reporting to: Account Director, Client Services

This role involves working directly with high-profile clients and social platforms. You will collaborate with teams in London and Riyadh, and report to the Senior Account Director, managing relationships with influencers across various verticals.

• Be part of the only global influencer agency in Saudi Arabia
• Learn from and share knowledge with the global teams
• Join during a period of growth and expansion in the MENA region

In the first few months, you will:

• Meet the team: Have 1:1 meetings with your manager and colleagues to build rapport and understand your role within the organization.
• Familiarize yourself with key processes: Focus on master documents, reporting, and creator selection procedures.
• Learn our key systems: Use Slack, G-drive, IQ, and Waves effectively.
• Establish creator communication: Identify creators, contact and negotiate with them, and onboard them to Waves.

Creator management:

• Draft contracts, work on creator briefs, manage creator lists, negotiate outreach, and manage creator communications.
• Support minimal client interaction by answering questions and assisting with client communications via calls and email.
• Assist in managing day-to-day creator and branded content campaigns across platforms like TikTok, Meta, and Snap.
• Review creator content to ensure it meets campaign requirements.

Expertise and relationships:

• Build and nurture relationships with creators and talent agencies.
• Support strategic creator research, vetting, sourcing, and outreach to ensure relevance and diversity.
• Manage campaigns via Waves, including uploads and payments.
• Ensure campaigns are correctly set up across platforms like TikTok Creator Marketplace and Monday.com.
• Assist Account Managers with campaign updates and reporting.
• Contribute to end-of-campaign reports to exceed client expectations.
• Support partner events and workshops.

• Passion for creators and familiarity with TikTok, Instagram, and Snap.
• Organizational skills and meticulous attention to deadlines.
• High energy, multitasking ability, and prioritization skills.
• Proactive team player with a positive attitude.
• Strong interpersonal and relationship-building skills.
• Ability to remain calm under pressure.
• Willingness to handle daily tasks when needed.
• Excellent negotiation, presentation, and communication skills.

• Enhanced parental leave policies
• Private health insurance
• Wellness programs and resources

For more information on our benefits, visit our website. At Influencer, we promote diversity, equity, and inclusion, encouraging everyone to bring their authentic selves to work. We are committed to embedding DEI into our culture and value passion for influencer marketing and growth within this dynamic industry.